Operations Dispatch & Data Support Specialist

Waste Pro USA Inc.; Sarasota (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Waste Pro USA Inc. is seeking a detail-oriented Data Entry Clerk to support multiple business areas with accurate data reporting.

The role combines secretarial, administrative, and data management tasks, serving as a liaison across divisional operations. The successful candidate will organize, type, proofread, and prioritize workloads, with strong MS Office skills and ability to work cross-functionally in a fast-paced environment.

Qualifications

• Minimum of high school diploma or GED.
• 2+ years in administrative support function.
• Proficiency with MS Outlook, Word, PowerPoint and basics of Excel.
• Experienced in handling routine to moderate proofreading, typing accuracy, including punctuation edits, grammar and spelling.
• Demonstrated ability to think resourcefully and draw accurate conclusions.

Responsibilities

• Dispatches drivers to calls as they are received, using information on customer needs, drivers' locations and loads, and daily factors to balance cost and speed of response.
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day; close service tickets each day.
• Plan, distribute, monitor and follow-up daily route assignments to ensure customers are serviced, per Waste Pro standards and agreements. Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues.
• Close routes, enter notes and call customers regarding concerns. Effectively communicate with both drivers and customers to insure customer satisfaction.
• Work directly with Customer Service, Operations, and Sales Managers, Supervisors and the Drivers to insure prompt follow through of all issues.
• Input New Service Agreements and Service Orders.
• Review route paperwork and close work orders from previous day routes, paying close attention to detail, identifying and correcting any issues. Records and documents information from drivers and distributes to appropriate departments.
• Support other service lines when required.
• Completes cross training with Operations, Sales and Billing.
• Uses Tower systems to gather information, provides information, and/or update customer records.

Skills

Administrative support

Attention to detail

Communication skills

Cross-functional collaboration

Org & planning

Education

High School Diploma or GED

Tools

MS Outlook

MS Word

PowerPoint

Excel

Job description

Waste Pro USA Inc. is seeking a detail-oriented Data Entry Clerk to support multiple business areas with accurate data reporting.

The role combines secretarial, administrative, and data management tasks, serving as a liaison across divisional operations. The successful candidate will organize, type, proofread, and prioritize workloads, with strong MS Office skills and ability to work cross-functionally in a fast-paced environment.