Operations & Dispatch Coordinator — Remote & Flexible Hours

Gouspack; Kansas City (MO); Hybrid; USD 27,552 - 28,929; Full time

Job summary

Gouspack in Kansas City, MO, seeks an entry-level operations coordinator to support contracting with Independent Contractors for delivery services. The role ensures routes are covered, ICs are dispatched, and customer timelines are met.

Responsibilities include monitoring dispatch boards, communicating delays, maintaining IC paperwork, and generating standard reports. Comfortable with early shifts, willingness to work overtime, and lifting up to 50 pounds may be required.

Qualifications

• Basic MS Office Programs (Outlook, Excel, Word) experience required.
• Proactive and resourceful; able to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.
• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and ICs as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure ICs are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with ICs to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, restructure routes as requested by the customer, to ensure on-time execution.
• Ensure ICs are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of ICs as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with ICs to ensure their paperwork is up to date, as needed.
• Ensure ICs are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Skills

MS Office

Proactive & resourceful

Independent judgment

Driver’s license

Customer relationships

Lifting up to 50 lbs

Overtime ability

Education equivalent

Six Sigma Green Belt (preferred)

Education

College Degree or High School Diploma with equivalent education/experience

Six Sigma Green Belt Certification preferred

Job description

Gouspack in Kansas City, MO, seeks an entry-level operations coordinator to support contracting with Independent Contractors for delivery services. The role ensures routes are covered, ICs are dispatched, and customer timelines are met.

Responsibilities include monitoring dispatch boards, communicating delays, maintaining IC paperwork, and generating standard reports. Comfortable with early shifts, willingness to work overtime, and lifting up to 50 pounds may be required.