Operations Coordinator - HRA 105

US Pack Services LLC; Chantilly (VA); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

401(K)

Health Insurance

Disability/Life Insurance

Paid Time Off (PTO)

Paid Holidays

Paid Sick Time

Job summary

US Pack Services LLC is seeking an entry-level Logistics Coordinator in Chantilly, VA to coordinate routes and contractor drivers (ICs) delivering for customers. You will ensure routes run on time, monitor dispatch, and maintain compliant paperwork and ID badges.

The role emphasizes building relationships with customers and ICs, handling changes, and assisting with contracting as needed; evening/weekend availability is preferred, with a 7:30am–4pm shift and pay $19–$20 per hour.

Qualifications

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful; ability to work in a fast-paced environment.
• Independent judgment to plan, prioritize, and organize competing tasks.
• Must maintain valid driver’s license and a clean vehicle.
• Ability to develop and maintain business relationships with customers.
• Ability to lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Responsibilities

• Monitor routes coverage, IC check-in, and on-time execution; communicate with customer.
• Create routes per customer requirements and coordinate IC dispatch.
• Monitor dispatch board to meet customer delivery times.
• Communicate delays to customer and dispatch department.
• Ensure ICs use requested vehicle type and compliant logs (EC-mobile).
• Assist ICs with issues during dispatch and arrange STAT coverage when needed.
• Restructure routes to ensure on-time delivery and compliance with regulations.
• Assist with contracting ICs and complete daily service reports.
• Follow up IC paperwork and ensure ID badges are visible.
• Perform other duties as assigned.

Skills

MS Office

Proactive

Independent judgement

Driver's license

Customer relations

Lifting 50 lbs

Overtime

Education

College degree

HS diploma

Six Sigma Green Belt

Tools

Job description

This position provides overall coordination to ensure all company goals are met for a particular operation(s) and client(s). This position is responsible to participate in the contracting activities associated with Independent Contractors (IC’s) that provide delivery equipment and transport products from our clients’ location(s) to designated locations as requested by the customer. This is an entry level position.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individual tasks shall include but not be limited to the following:

Essential Duties and Responsibilities

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC’s as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC’s are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC’s to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC’s are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC’s as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC’s to ensure their paperwork is up to date, as needed.
• Ensure IC’s are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.
• Perform other duties as assigned.

Qualifications - Knowledge, Skills, and Abilities

• Basic MS Office Programs (Outlook, Excel, and Word) experience required.
• Proactive and resourceful. Ability to work effectively in a fast-paced environment.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Must maintain valid driver’s license and clean, functional vehicle.
• Ability to develop and maintain meaningful business relationships with customers.
• Ability lift up to 50 pounds on occasion.
• Ability to work overtime as necessary.

Qualifications - Experience, Education, Certificates, and Licenses

• College Degree or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Shift Days: Monday through Friday

Shift Hours: 7:30am - 4pm (Available to work extra hours, weekends, and holidays preferred.)

Pay Rate: from $19.00- $20.00 per hour (Dependent upon experience level.)

USPack’s Benefits for Full Time positions

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays

USPack’s Benefits for Part Time positions

• 401(K)
• Paid Sick Time