Operations Clerk

Rumpke; Broadview Heights (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

401(k) match

Life insurance

Paid vacation

Job summary

Rumpke is a family-owned waste and recycling company seeking an on-site administrator to route accounts, enter driver DVIR logs, and support the Customer Service Center. You will coordinate with Drivers, Route Managers, and Sales to resolve routing and service issues while assisting in dispatch, invoicing, and purchasing.

The role requires strong data entry, maps reading, and office skills, with a focus on accuracy, organization, and professional communication.

Qualifications

• Knowledge of service area and ability to read maps.
• General knowledge of office functions.
• Ability to multi task and manage time.
• Excellent verbal and written communication with internal and external customers.

Responsibilities

• Route accounts using routing software.
• Enter and edit daily driver DVIR logs.
• Help with the daily driver check-in process.
• Monitor, correct, and edit route sheet information as needed.
• Provide support for the Customer Service Center and troubleshoot missed customers.
• Act as liaison between sales, operations, and customer service to resolve routing and service issues.
• Assist supervisors and managers with various administrative projects.
• Assist in dispatch as needed and cover for dispatch during absence.
• Process invoices and create/track purchase orders.
• Serve as back up to scale house and service scale tickets for customers as needed.
• Run and complete reports as required.
• Order supplies as needed for business.
• Perform other duties as assigned.

Skills

Route planning

DVIR logs

Customer service liaison

Data entry

Office administration

English communication

Tools

Windows & MS Office

AS400

RouteSmart

IPak

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Responsibilities of Position:

• Route accounts using routing software
• Enter and edit daily driver DVIR logs
• Help with the daily driver check-in process
• Monitor, correct, and edit route sheet information as needed
• Provide support for the Customer Service Center; troubleshoot missed customers and attempt resolution by communicating with Drivers and/or Route Managers
• Act as liaison between sales, operations, and customer service to help resolve routing and service issues
• Assist supervisors and managers with various administrative projects
• Assist in dispatch as needed, and during part of the shift and cover for dispatch during times of absence or leave
• Process invoices and create and track purchase orders
• Serve as back up to scale house and service scale tickets for customers as needed
• Run & complete reports as required
• Order supplies as needed for business
• Perform other duties as assigned

Supervisory Responsibility:

• This position will not manage employees

Skills & Abilities Needed for Position:

• Must possess knowledge of service area, ability to read maps and give directions
• General knowledge of office functions
• Must be able to react well under pressure and treat others with respect
• Must be able to work independently, identify issues, make decisions, assist management, and resolve problems
• Ability to multi task and time management
• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers

Experience & Knowledge Needed for Position:

• Waste industry experience, a plus
• Computer proficiency in Windows and Microsoft applications; AS400, RouteSmart, and IPak experience, a plus
• 2 years of Data entry proficiency and experience is preferred

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying a max of 35 lbs
• Rarely pushing/pulling a max of10 lbs
• Continuously sitting
• Occasionally standing/walking

Additional Working Conditions/Aspects:

• Possible exposure to high traffic conditions and/or tight driving areas
• Exposure to residential and commercial waste
• Ability to travel between offices, as required
• Ability to work overtime, weekends, and/or holidays
• Legally eligible to work in the United States li>
• Valid driver’s license (if applicable)
• Must successfully complete pre-employment testing
• Must be able to read and speak the English language

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.