Operations Director – Variable & Fixed Operations

Haggerty Ford Inc.; Glen Ellyn, Northern (IL, KY); Hybrid; USD 158,000 - 193,000; Full time

Job summary

Haggerty Auto Group in Illinois is seeking an experienced Operations Director to lead both Variable and Fixed Operations across multiple rooftops, including Villa Park, Glen Ellyn, and West Chicago. This executive role partners with ownership to set strategy, improve profitability, and drive customer satisfaction while aligning service, parts, sales, and CSI targets.

The position, a direct-hire, offers a base salary of $175,000 plus commissions and requires a proven track record in dealership

Qualifications

• Extensive experience in automotive dealership operations.
• Strong knowledge of Variable and Fixed Operations.
• Proven experience managing dealership department managers.
• Demonstrated profitability and operational performance improvements.
• Experience with P&L, forecasting and financial performance.
• Experience with multi-rooftop dealership operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to establish accountability and build relationships.
• Experience with DMS systems and dealership technology.
• Strategic, hands-on approach to operations.

Responsibilities

• Partner with ownership on operational strategy and long-term financial goals.
• Provide accountability to department managers with performance metrics.
• Improve profitability, efficiency, and customer satisfaction.
• Oversee Service and Parts Operations for fixed operations.
• Coordinate cross-rooftop processes and CSI benchmarks.
• Strengthen CRM, lead execution, and customer retention.
• Drive collaboration between Variable and Fixed Operations.
• Support DMS optimization and dealership processes.

Skills

Leadership

Operations management

P&L management

Multi-rooftop operations

DMS systems

Strategic planning

Communication

Tools

DMS systems

Dealership technology

Job description

Operations Director – Variable & Fixed Operations

Haggerty Auto Group
Locations: Villa Park | Glen Ellyn | West Chicago, IL
Full-Time | Direct Hire | Confidential Search

About the Opportunity

Haggerty Auto Group is seeking an experienced, results-driven Operations Director to provide leadership and strategic oversight across our Variable and Fixed Operations.

This is a highly important leadership position within our family-owned and operated dealership group, with responsibility for partnering directly with ownership and dealership management to improve profitability, operational efficiency, accountability, and overall performance across multiple rooftops.

The ideal candidate will have extensive automotive dealership experience and a strong understanding of both Variable and Fixed Operations. This individual will work closely with department managers and ownership to identify opportunities, establish performance expectations, improve processes, and drive results across the organization.

Our dealerships include Haggerty Buick/GMC in Villa Park, Jerry Haggerty Chevrolet in Glen Ellyn, and Haggerty Ford in West Chicago, along with our centralized collision center operations.

BASE SALARY $175,000 + COMMISSIONS

Key Responsibilities

Leadership & Ownership Partnership

• Partner directly with dealership ownership on operational strategy and long-term financial goals.
• Provide insight, recommendations, and accountability to dealership department managers.
• Establish and monitor performance metrics across departments.
• Identify opportunities to improve profitability, efficiency, and customer satisfaction.
• Assist ownership and management with operational challenges and department turnarounds.

Fixed Operations

• Provide strategic oversight of Service and Parts Operations.
• Improve service pricing, technician productivity, workflow, and overall department profitability.
• Maximize Fixed Operations absorption and departmental performance.
• Assist with parts inventory management and expense control.
• Coordinate Fixed Operations and collision center processes across multiple rooftops.

Variable Operations

• Work closely with Sales Management to improve retail traffic, sales volume, commercial opportunities, and overall profitability.
• Strengthen CRM processes, lead execution, follow-up, and customer retention.
• Promote collaboration between Variable and Fixed Operations to maximize total dealership profitability.

Multi-Rooftop Operations

• Coordinate operational strategies across Ford and GM dealerships.
• Identify opportunities for increased efficiency and consistency across the group.
• Support DMS optimization and dealership processes.
• Monitor CSI and customer experience benchmarks across all locations.
• Encourage communication and collaboration between departments and rooftops.

What We're Looking For

The ideal candidate will bring:

• Extensive experience in automotive dealership operations.
• Strong knowledge of both Variable and Fixed Operations.
• Proven experience managing and developing dealership department managers.
• Demonstrated success improving dealership profitability and operational performance.
• Strong understanding of dealership P&L, expense management, forecasting, and financial performance.
• Experience with multi-rooftop dealership operations is highly preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to establish accountability while building strong relationships with managers and employees.
• Experience with DMS systems and dealership technology.
• A strategic, hands-on approach to dealership operations.

The Opportunity

This is an opportunity to join a long-standing, family-owned automotive organization in a key leadership role with direct access to ownership and the ability to make a meaningful impact across the entire dealership group.

The Operations Director will play a critical role in strengthening collaboration between departments, developing dealership leadership, improving operational performance, and driving sustainable profitability across the organization.

This position is available due to the retirement of a longtime executive and will be filled through a confidential, direct-hire process.

Confidential Inquiries

For confidential preliminary discussions regarding this opportunity, please contact:

Jerry Haggerty

Bill Haggerty