Automotive Operations Director - Multi-Rooftop

Haggerty Ford Inc.; Glen Ellyn, Northern (IL, KY); Hybrid; USD 158,000 - 193,000; Full time

Job summary

Haggerty Auto Group in Illinois is seeking an experienced Operations Director to lead both Variable and Fixed Operations across multiple rooftops, including Villa Park, Glen Ellyn, and West Chicago. This executive role partners with ownership to set strategy, improve profitability, and drive customer satisfaction while aligning service, parts, sales, and CSI targets.

The position, a direct-hire, offers a base salary of $175,000 plus commissions and requires a proven track record in dealership

Qualifications

• Extensive experience in automotive dealership operations.
• Strong knowledge of Variable and Fixed Operations.
• Proven experience managing dealership department managers.
• Demonstrated profitability and operational performance improvements.
• Experience with P&L, forecasting and financial performance.
• Experience with multi-rooftop dealership operations.
• Strong leadership, communication, and problem-solving skills.
• Ability to establish accountability and build relationships.
• Experience with DMS systems and dealership technology.
• Strategic, hands-on approach to operations.

Responsibilities

• Partner with ownership on operational strategy and long-term financial goals.
• Provide accountability to department managers with performance metrics.
• Improve profitability, efficiency, and customer satisfaction.
• Oversee Service and Parts Operations for fixed operations.
• Coordinate cross-rooftop processes and CSI benchmarks.
• Strengthen CRM, lead execution, and customer retention.
• Drive collaboration between Variable and Fixed Operations.
• Support DMS optimization and dealership processes.

Skills

Leadership

Operations management

P&L management

Multi-rooftop operations

DMS systems

Strategic planning

Communication

Tools

DMS systems

Dealership technology

Job description

Haggerty Auto Group in Illinois is seeking an experienced Operations Director to lead both Variable and Fixed Operations across multiple rooftops, including Villa Park, Glen Ellyn, and West Chicago. This executive role partners with ownership to set strategy, improve profitability, and drive customer satisfaction while aligning service, parts, sales, and CSI targets.

The position, a direct-hire, offers a base salary of $175,000 plus commissions and requires a proven track record in dealership