Fixed Operations Manager

Express Employment Professionals - Cincinnati East; Clarksburg (WV); On-site; USD 90,000 - 150,000; Full time

Job summary

Express Employment Professionals - Cincinnati East in Clarksburg / Fairmont, WV seeks a seasoned Fixed Operations Manager to lead the Service and Parts departments, driving profitability, efficiency, and customer satisfaction. This executive role requires strong leadership and a track record of improving dealership operations across fixed ops.

The ideal candidate will mentor Service and Parts managers, oversee KPI tracking, budgets, and strategic initiatives to grow service traffic, parts sales,

Qualifications

• 8+ years of progressive automotive dealership management experience.
• Proven leadership in Service, Parts, Fixed Operations.
• Strong grasp of dealership financial statements, KPIs, budgeting, forecasting.
• Experience with inventory management, expense control, and revenue growth strategies.
• Excellent communication, negotiation, and decision-making skills.

Responsibilities

• Provide strategic leadership for automotive Service and Parts Departments.
• Drive departmental profitability, revenue growth, expense management, and operational performance.
• Develop and implement fixed operations strategies to increase service traffic, customer retention, and parts sales.
• Establish and monitor KPIs, departmental goals, budgets, and performance metrics.
• Analyze dealership financial statements and operational reports to identify trends and opportunities.
• Lead, mentor, and develop Service Managers, Parts Managers, and departmental leadership teams.
• Create accountability standards and performance management systems.
• Oversee customer-pay, warranty, internal repair, and maintenance operations.
• Manage parts inventory control, purchasing strategies, pricing, and inventory profitability.

Skills

Executive leadership

Dealership profitability

Service & Parts leadership

KPIs & budgeting

DMS proficiency

Tools

DMS

Microsoft Office

Job description

Fixed Operations Manager Jobs in Clarksburg & Fairmont, WV | Automotive Service & Parts Leadership Career

Now Hiring: Fixed Operations Manager
Location:Clarksburg / Fairmont, WV
Employment Type:Full-Time

Automotive Fixed Operations Manager Opportunity in North Central West Virginia

A well-established automotive dealership serving theClarksburg and Fairmont, West Virginia areais seeking an experiencedFixed Operations Managerto lead and oversee all Service and Parts operations. This executive-level automotive leadership role is responsible for driving profitability, operational efficiency, customer satisfaction, employee development, and long-term growth across dealership fixed operations.

The ideal candidate will bring extensive experience inautomotive dealership management, service department leadership, parts operations, departmental profitability, and strategic planning. This is an excellent opportunity for a results-driven leader who is passionate about building high-performing teams and maximizing dealership performance.

Fixed Operations Manager Responsibilities

• Provide strategic leadership for automotive Service and Parts Departments.
• Drive departmental profitability, revenue growth, expense management, and operational performance.
• Develop and implement fixed operations strategies to increase service traffic, customer retention, and parts sales.
• Establish and monitor KPIs, departmental goals, budgets, and performance metrics.
• Analyze dealership financial statements and operational reports to identify trends and opportunities.
• Lead, mentor, and develop Service Managers, Parts Managers, and departmental leadership teams.
• Create accountability standards and performance management systems.
• Evaluate staffing levels, productivity, compensation plans, and organizational structure.
• Oversee customer-pay, warranty, internal repair, and maintenance operations.
• Manage parts inventory control, purchasing strategies, pricing, and inventory profitability.
• Partner with executive leadership to support dealership growth and business objectives.
• Ensure compliance with manufacturer requirements, dealership policies, and industry regulations.
• Implement continuous improvement initiatives to optimize fixed operations performance.
• Monitor CSI (Customer Satisfaction Index) scores and customer experience initiatives.
• Support recruiting, training, retention, and succession planning efforts.
• Serve as a key member of the dealership's senior leadership team.

Qualifications

• 8+ years of progressive automotive dealership management experience preferred.
• Proven leadership experience in Service, Parts, Fixed Operations, or Automotive Operations Management.
• Track record of improving fixed operations profitability and departmental performance.
• Strong understanding of dealership financial statements, KPIs, budgeting, and forecasting.
• Experience managing automotive service departments and parts operations.
• Exceptional leadership, coaching, and team development skills.
• Strong business acumen with the ability to analyze financial and operational data.
• Experience with inventory management, expense control, and revenue growth strategies.
• Excellent communication, negotiation, and decision-making skills.
• Ability to drive change, improve processes, and achieve measurable results.
• Proficiency with Dealership Management Systems (DMS) and Microsoft Office.

Preferred Experience

• Automotive Fixed Operations Management
• Service Department Leadership
• Parts Department Management
• Dealer Principal & General Manager Collaboration
• Customer Retention Programs
• Warranty Operations Management
• Inventory Control & Parts Purchasing
• Budget Development & Financial Forecasting
• Multi-Department Leadership
• Performance Management & KPI Tracking

Why Join This Dealership?

• Executive-level leadership opportunity with a respected automotive dealership.
• Direct impact on dealership profitability and long-term success.
• Opportunity to lead and develop high-performing service and parts teams.
• Strategic role within an established and growing organization.
• Collaborative leadership environment focused on continuous improvement.
• Long-term career growth and advancement potential.