Operations Director in Training – Lead Service Excellence

Workstream; Fairview Park (OH); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Paid time off

Flexible schedule

Health insurance

Employee discounts

Paid training

Job summary

Chick-fil-A Rocky River is seeking a Director of Operations In Training to guide a team toward exceptional service and operational excellence. You will lead a high-performing staff, model strategic leadership, and drive daily restaurant performance.

The role offers hands-on leadership development, a clear path for advancement within Chick-fil-A, and a benefits package including paid training and career growth opportunities.

Qualifications

• 40 hours/week on average with some seasons requiring more
• Open availability on Saturday
• 1–2 years Chick-fil-A experience or 2 years of restaurant managerial experience
• Commit to 2 years with the business

Responsibilities

• Lead and develop a high-performing team to deliver exceptional service.
• Drive daily restaurant performance and adherence to standards.
• Collaborate with leadership to optimize scheduling, safety and guest satisfaction

Skills

Leadership

Team management

Operational excellence

Customer service

Education

2 years of restaurant managerial experience

Tools

POS systems

Scheduling software

Job description

Chick-fil-A Rocky River is seeking a Director of Operations In Training to guide a team toward exceptional service and operational excellence. You will lead a high-performing staff, model strategic leadership, and drive daily restaurant performance.

The role offers hands-on leadership development, a clear path for advancement within Chick-fil-A, and a benefits package including paid training and career growth opportunities.