Operations Director: Build Systems & Scale Growth

Rochester Area Chamber of Commerce; Rochester, Northern (MN, KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

PTO + sick pay + parental leave

Performance bonuses

Job summary

Yanowitz Law Firm seeks a Director of Operations to build the systems, structure, and clarity needed for rapid growth in a Rochester, MN-based, in-office setting. The role partners with the CEO to drive organizational performance and strategic execution across a service-focused practice.

With 8–15 years of operations leadership, you will implement scalable processes, manage technology tools, and align teams to KPIs and financial targets while maintaining a culture of innovation, kindness, and

Qualifications

• 8–15 years of experience in operations, business management, or organizational leadership.
• Proven ability to create and refine systems, processes, and workflows.
• Strong communication skills and consistent follow-through.
• Tech-forward mindset — automation, CRMs, and project management tools.
• Solid understanding of financial reports, KPIs, and operational metrics.
• Clear, empathetic leader who supports high performance and models professionalism.
• Thrives in a culture built on innovation, kindness, teamwork, and high standards.
• Experience in professional services or legal operations is a plus.

Responsibilities

• Oversee daily operations and ensure smooth workflow across the firm.
• Develop, document, and refine operational systems and SOPs.
• Identify opportunities for increased efficiency and implement improvements.
• Introduce and manage new technologies and process tools.
• Provide clear guidance and structure to team members.
• Support onboarding, training, and professional development.
• Maintain accountability and promote a culture of clarity, kindness, and collaboration.
• Strengthen communication and alignment across the organization.
• Review KPIs, financial reports, and forecasts with the CEO.
• Oversee payroll, vendor relationships, expense management, and IOLTA compliance.
• Ensure operational initiatives align with firm-wide goals and strategy.
• Partner with the CEO to plan and implement key initiatives.
• Drive firm-wide projects from concept through completion.
• Provide operational insights to support strategic decisions.

Skills

Operations leadership

Systems and processes

Communication

Tech-savvy

KPIs and metrics

Team leadership

Tools

CRM systems

Automation tools

Project management software

Job description

Yanowitz Law Firm seeks a Director of Operations to build the systems, structure, and clarity needed for rapid growth in a Rochester, MN-based, in-office setting. The role partners with the CEO to drive organizational performance and strategic execution across a service-focused practice.

With 8–15 years of operations leadership, you will implement scalable processes, manage technology tools, and align teams to KPIs and financial targets while maintaining a culture of innovation, kindness, and