Director of Operations: Growth & Systems Leader (In-Office)

Cantrell Schuette, Employment, Franchise & Injury Lawyers

Tampa (FL)

On-site

USD 120,000 - 170,000

Full time

14 days+

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Job summary

Cantrell Schuette seeks a Director of Operations to lead and strengthen the firm’s non-legal business operations, including marketing, intake, finance, administration, technology, and related support functions. The role, a member of the Leadership Team, will work with executives to improve people, processes, data, structure, and financial discipline to support growth.

Based in our Tampa office, the Director will focus on day-to-day execution with accountability for intake performance, financial

Qualifications

At least 10 years of progressively responsible experience in operations, finance, sales, marketing, intake, or a related business function.
Demonstrated record of success and advancement within growing companies.
Experience leading managers and holding multiple departments accountable for results.
Strong understanding of profit-and-loss statements, balance sheets, cash flow, budgets, forecasts, and department-level performance reporting.
Experience in marketing and/or sales.
Ability to convert strategic priorities into executable plans and measurable outcomes.
Strong business judgment and the ability to work effectively with executives, managers, professionals, and other stakeholders.
Demonstrated ability to identify root causes, confront difficult issues, and facilitate practical solutions.
Exceptional organization, follow-through, communication, and project-management skills.
High intelligence, discipline, initiative, and personal accountability.
Willingness to work outside traditional business hours when reasonably necessary for an executive leadership position.

Responsibilities

Elevate non-legal business operations, including marketing, intake, finance, administration, and technology.
Translate Leadership Team decisions into clear owners, deadlines, and measurable outcomes.
Hold finance and administrative executives accountable for scorecards, quarterly projects, budgets, core processes, and results.
Identify and resolve operational issues, bottlenecks, and performance gaps.
Lead executive-level special projects unrelated to the legal practices.
Ensure accurate and timely operational and financial reporting.
Monitor key metrics such as lead volume, intake performance, client sign-ups, conversion rates, collections, expenses, profitability, and data accuracy.
Partner with and supervise the finance team on budgeting, forecasting, cash flow, payroll, bonuses, and major expenditures.
Hold departments accountable for operating within approved budgets.
Recruit, onboard, coach, and develop operational leaders and team members.