Operations Director

Chick-fil-A; Maryland; On-site; USD 85,000 - 120,000; Full time

Job summary

Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced Restaurant Director to oversee daily operations, ensuring exceptional customer service and high standards of food quality, cleanliness, and operational excellence. The role requires 5+ years in restaurant operations with proven leadership, strong communication, and the ability to lead teams and drive performance.

A Bachelor’s degree in Business Administration, Hospitality, or related field is preferred.

Qualifications

• 5+ years of experience in restaurant operations with leadership track record.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Knowledge of restaurant operations, including food prep, inventory, and service.
• Bachelor's degree in Business Administration, Hospitality, or related field preferred.

Responsibilities

• Execute job descriptions for Team Member, Certified Trainer, and Shift Manager.
• Lead and oversee coordination of all aspects of restaurant operations.
• Coach and develop restaurant leaders to empower the team.
• Meet with Shift Managers to discuss business and build capacity.
• Assist Director of Talent with training, retention, and staffing levels.
• Strategize with Marketing Director to increase sales and transactions through promotions.
• Collaborate with Director of Facilities on equipment care and cleaning.
• Ensure service meets Chick-fil-A regulations and customer satisfaction.
• Coach and mentor team members.
• Review performance against goals and address shortfalls.
• Execute the Winning Hearts Everyday program.
• Assist in preparing weekly work schedules.
• Analyze quarterly Customer Experience Monitor reports.

Skills

Leadership

Operations management

Staff development

Customer service

Data-driven decisions

Communication

Education

Bachelor's degree in Business Administration, Hospitality, or related field

Job description

Main Responsibilities of a Restaurant Director

• Responsible for every aspect of everyday supervision of daily operations
• Responsible for creating and maintaining a culture that aligns with our Enterprise's Core Values
• Takes good care of staff and customers by delivering the Chick-fil-A recepie

Job Description

Chick-fil-A Montrose Crossing and Westfield Montgomery Mall is seeking an experienced and motivated Restaurant Director to join our team. As an Operations Director, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that we deliver exceptional customer service and maintain high standards of food quality, cleanliness, and operational excellence.

Duties and Responsibilities

• Execute the job description and responsibilities for the Team Member, Certified Trainer, and Shift Manager
• Lead and oversee the coordination of all aspects of restaurant operations
• Coach and develop the leaders of the restaurant so they are equipped to lead the team
• Meet with the Shift Managers to discuss the business and create capacity in them
• Assist the Director of Talent with training, development, increasing retention and creating a healthy staffing number
• Strategize with the Marketing Director to increase sales and transactions through intentional promotions
• Meet with the Director of Facilities to discuss proper care and cleaning of equipment in the restaurant.
• Partner with the Director of Quality & Safety to ensure our service meets local, state, & Chick-fil-A regulations and our customer satisfaction
• Coach and mentor team members
• Review daily, weekly, and monthly performance goal achievements and take corrective actions for any shortfalls.
• Execute the Winning Hearts Everyday program
• Recommend and Assist in the preparation of the weekly work schedule
• Analyze quarterly Customer Experience Monitor reports

  Requirements:

  • 5+ years of experience in restaurant operations, with a proven track record of success in a leadership role
  • Strong leadership and management skills, with the ability to motivate and inspire a team to achieve exceptional results
  • Excellent communication and interpersonal skills, with the ability to build relationships with customers, staff, and stakeholders
  • Strong analytical and problem-solving skills, with the ability to make data-driven decisions
  • Strong knowledge of restaurant operations, including food preparation, inventory management, and customer service
  • Bachelor's degree in Business Administration, Hospitality, or a related field preferred

  If you are passionate about providing exceptional customer service and have a proven track record of success in restaurant operations, we want to hear from you.

  Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.