Operations Director

OTG Management; Houston (TX); On-site; USD 90,000 - 100,000; Full time

Job summary

OTG Concessions Management, LLC at IAH Airport is seeking an Operations Director to lead restaurant and market operations, coordinate airport initiatives, and ensure exceptional guest experiences. You’ll oversee staffing, training, and scheduling while upholding OTG policies and safety standards.

The role requires 3–5 years of senior multi‑unit management, strong P&L and budgeting skills, and proven leadership.

Qualifications

• Bachelor’s degree or equivalent in hospitality, business, or culinary arts.
• Minimum 3–5 years of senior managerial experience in multi-unit concepts.
• Proficient knowledge of P&L, budgeting and forecasting.
• Strong project management and leadership abilities.
• Excellent verbal and written communication skills and Excel proficiency.

Responsibilities

• Lead restaurant and market operations and manage airport and corporate initiatives.
• Oversee staffing, development, and training.
• Ensure quality of food presentation and guest services.
• Manage policies, procedures, and safety compliance.
• Direct scheduling and performance of managers and crewmembers.
• Drive company standards and results with a collaborative team.

Skills

P&L budgeting

Project management

Leadership

Communication

Excel

Flexible hours

Education

Bachelor's Degree in Hospitality, Business, or Culinary Arts

Tools

Budgeting software

Microsoft Excel

Job description

Who We Are

Job Title: Operations Director

Location: IAH Airport

Compensation:$90k -$100k

Reports to: Operations Director

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world‑class hospitality, award‑winning dining concepts, and forward‑thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast‑paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

The Operations Director at IAH Airport is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.

Responsibilities

• Promotes an attitude of pride, cooperation, and success in the unit
• Directly in charge of the ordering process in the unit
• Coordinate internal resources for the flawless execution of projects
• Ensure that all projects are delivered on time and within the scope
• Directly in charge of unit scheduling, managers as well as crewmembers
• Provides leadership to the managers and crewmembers
• Directs the managers and crewmembers to achieve company standards
• Administration and follow‑up as directed
• Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments
• Directs the team toward achieving goals
• Maintains a positive work environment for both the management team and staff
• Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace

Qualifications And Education Requirements

• Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
• Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
• Proficient knowledge of P&L and budgeting and forecasting
• Strong project management skills
• Commitment to service of others, crew, co-workers, and leaders
• Demonstrated dependability, personal drive, and leadership; the ability to lead by example
• High level of integrity, work ethic, passion, and commitment to OTG values
• Ability to train, delegate, coach, and aid in the development of crewmembers and leaders
• Excellent verbal and written communication skills
• Excellent Excel skills
• Ability to work flexible hours, days, and holidays
• Ability to clear background checks for OTG and Airport badge

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.