Manager

OTG Management; Arlington (VA); On-site; USD 60,000 - 65,000; Full time

Job summary

OTG Management at Reagan National Airport seeks a Manager to lead daily operations across OTG’s diverse concepts—from retail to QSR to full-service—keeping every location running smoothly with high energy and guest focus.

Responsibilities include elevating food and beverage quality, owning scheduling, onboarding new Crewmembers, and enforcing safety and policy compliance. A hospitality degree is preferred and 3–5 years in management are expected.

Qualifications

• 3–5 years in management, full-service restaurants or retail.
• Hospitality degree preferred.
• Stellar communication skills and adaptability required.

Responsibilities

• Lead daily operations across OTG’s diverse concepts to keep locations running smoothly.
• Elevate food & beverage quality and presentation to meet OTG standards.
• Own scheduling and staffing to ensure full coverage for all shifts.
• Deliver onboarding and training plans to set Crewmembers up for success.
• Create a positive workplace where Crewmembers feel supported and engaged.
• Champion safety and ensure compliance with OTG policies and laws.
• Act on audits and corrective measures with urgency and accountability.
• Communicate OTG policies clearly using available handbooks and guides.

Skills

Management experience

Leadership

Customer service

Education

Hospitality degree (preferred)

Tools

Microsoft Office

Job description

Job Title: Manager

Location: DCA Airport

Compensation: $60,000 - $65,000

Reports to: Senior Management

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together worldclass hospitality, award-winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’refueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.At Onthe Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.class hospitality, award winning dining concepts, and forward thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports,we’refueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers.

How We Do Business

How we work is just as meaningful aswhatweaccomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other.We’recommitted to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

An OTG Manager powers daytoday operations and drives operational excellence with every shift! They lead our amazing crew, ensuring service is sharp, highenergy, and exceptional. They keep guests happy, budgets tight, and safety and quality standards skyhigh.

In This Role, You Will:

• Lead daily operations across OTG’s diverse concepts—from retail to QSR to fullservice—keeping every location running smoothly and efficiently.
• Elevate every bite and sip by ensuring all food & beverage products meet OTG’s quality and presentation standards.
• Own scheduling and staffing, making sure every shift is fully supported and service stays toptier.
• Drive an amazing onboarding experience, delivering strong training plans that set new Crewmembers up for success.
• Create a positive, uplifting workplace where Crewmembers feel supported, respected, and motivated.
• Champion safety, ensuring a hazardfree environment and full compliance with OTG policies, workplace laws, and safety standards.
• Take action on Coyle + NSF audits, leading corrective measures with urgency and accountability.
• Know and communicate OTG policies clearly, using the Crewmember Handbook and CBA to ensure consistency and understanding across the team.

Qualifications/Criteria:

• A hospitality degree is preferred.
• 3–5 years in management, fullservice restaurants or retail (bonus points for multiunit magic!).
• Stellar communication skills that keep teams aligned and guests impressed.
• You’re fluent in Microsoft Suite—and it shows.
• Flexibility is your middle name-early mornings, nights, weekends, holidays, even wild weather days… you’re ready.weather days… you’re ready.

Equal Opportunity Employer

We’reproud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Interview Location:

2401 Ronald Reagan Washington National Airport Access Road, Arlington, Virginia, 22202,
TERMINAL A at the District Bar (pre-security) across from the Dunkin Donuts;