Operations Director

OTG Experience, LLC; Houston (TX); On-site; USD 90,000 - 100,000; Full time

Job summary

OTG Concessions Management, LLC at George Bush Intercontinental Airport in Houston seeks an Operations Director to lead multi-unit restaurant and market operations, drive initiatives, staffing, training, and guest service excellence.

Reporting to the Operations Director, the role requires a bachelor’s degree in Hospitality, Business, or Culinary Arts, 3–5 years of senior management experience, P&L proficiency, and a commitment to OTG values.

Qualifications

• Bachelor's Degree in Hospitality, Business, or Culinary Arts required.
• Minimum 3–5 years of senior managerial experience in multi-unit concepts.
• Proficient knowledge of P&L and budgeting/forecasting.
• Strong leadership, integrity, and collaboration aligned with OTG values.

Responsibilities

• Promotes pride, cooperation, and success in the unit.
• Directly in charge of ordering and scheduling in the unit.
• Coordinate internal resources for flawless project execution.
• Ensure timely delivery of projects within scope.
• Lead managers and crewmembers to achieve company standards.
• Provide leadership and accountability across the team.
• Maintain safety and compliance with policies.

Education

Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts

Job description

OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America

Job Description

Posted Thursday, August 6, 2026 at 4:00 AM

Job Title: Operations Director

Location: IAH Airport

Compensation:$90k -$100k

Reports to: Operations Director

Who We Are

On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America's busiest airports, we're fueled by a passion for creating exceptional guest experiences - made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.

How We Do Business

How we work is just as meaningful as what we accomplish. Our Values - Care, Continuous Improvement, Quality, and Teamwork - guide the way we show up for our guests and for each other. We're committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.

Why This Job Is a Big Deal!

The Operations Director at IAH Airport is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.

Responsibilities:

Promotes an attitude of pride, cooperation, and success in the unit

Directly in charge of the ordering process in the unit

Coordinate internal resources for the flawless execution of projects

Ensure that all projects are delivered on time and within the scope

Directly in charge of unit scheduling, managers as well as crewmembers

Provides leadership to the managers and crewmembers

Directs the managers and crewmembers to achieve company standards

Administration and follow-up as directed

Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments

Directs the team toward achieving goals

Maintains a positive work environment for both the management team and staff

Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts

Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts

Proficient knowledge of P&L and budgeting and forecasting

Commitment to service of others, crew, co-workers, and leaders

Demonstrated dependability, personal drive, and leadership; the ability to lead by example

High level of integrity, work ethic, passion, and commitment to OTG values

Ability to train, delegate, coach, and aid in the development of crewmembers and leaders

Excellent verbal and written communication skills

Ability to work flexible hours, days, and holidays

Ability to clear background checks for OTG and Airport badge

OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.

OTG - George Bush Intercontinental Airport, Houston, TX, 2800 N TERMINAL Road, Houston, Texas, United States of America