Operations Director

AppJaxx; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A growing marketing agency is seeking an Operations Director to oversee day-to-day activities and optimize internal processes. The ideal candidate will be detail-oriented and execution-driven, with a focus on building scalable systems and improving operational performance. Responsibilities include managing cross-departmental operations, establishing performance benchmarks, and ensuring quality service delivery. This role is key to aligning operations with the company's strategic growth objectives.

Qualifications

• Proven experience in operations management or a related field.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and prioritize effectively.

Responsibilities

• Oversee daily operational activities across various teams.
• Design and optimize workflows for improved efficiency.
• Establish operational KPIs and performance benchmarks.
• Ensure timely delivery of services and campaigns.
• Identify and implement solutions for operational bottlenecks.

Skills

Detail-oriented

Systems-focused

Execution-driven

Operational KPI establishment

Quality control monitoring

Job description

About AppJaxx

AppJaxx is a rapidly growing marketing agency that partners with marketing firms, franchisors, business brokers, and B2B service providers to help them scale through LinkedIn lead generation, appointment-setting systems, and automated CRM workflows. By combining data, technology, and strategy, we deliver predictable and sustainable growth for our clients.

As we continue to scale, we are seeking a highly organized and performance-driven Operations Director to lead internal systems, optimize workflows, and ensure seamless execution across all departments.

Position Overview

The Operations Director will be responsible for overseeing day-to-day operations, improving internal processes, and ensuring consistent service delivery. This role will focus on building scalable systems, increasing efficiency, and aligning operational performance with company growth objectives.

The ideal candidate is detail-oriented, systems-focused, and execution-driven—someone who can turn strategy into streamlined processes while maintaining high standards of accountability and quality.

Key Responsibilities

• Oversee daily operational activities across sales, marketing, fulfillment, and client success teams.
• Design, implement, and optimize internal workflows to improve efficiency and scalability.
• Establish operational KPIs and performance benchmarks across departments.
• Ensure timely and consistent delivery of LinkedIn outreach campaigns, appointment-setting systems, and CRM workflows.
• Identify bottlenecks and implement solutions to improve turnaround time and client satisfaction.
• Collaborate with executive leadership to align operations with strategic growth initiatives.
• Manage vendor relationships, software systems, and operational tools.
• Develop and enforce standard operating procedures (SOPs) across the organization.
• Build and lead an operations team focused on accountability, performance, and continuous improvement.
• Monitor quality control and ensure service standards are consistently met.