Director of Operations & Systems

AppJaxx; Chicago (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A growing marketing agency is seeking an Operations Director to oversee day-to-day activities and optimize internal processes. The ideal candidate will be detail-oriented and execution-driven, with a focus on building scalable systems and improving operational performance. Responsibilities include managing cross-departmental operations, establishing performance benchmarks, and ensuring quality service delivery. This role is key to aligning operations with the company's strategic growth objectives.

Qualifications

• Proven experience in operations management or a related field.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects and prioritize effectively.

Responsibilities

• Oversee daily operational activities across various teams.
• Design and optimize workflows for improved efficiency.
• Establish operational KPIs and performance benchmarks.
• Ensure timely delivery of services and campaigns.
• Identify and implement solutions for operational bottlenecks.

Skills

Detail-oriented

Systems-focused

Execution-driven

Operational KPI establishment

Quality control monitoring

Job description

A growing marketing agency is seeking an Operations Director to oversee day-to-day activities and optimize internal processes. The ideal candidate will be detail-oriented and execution-driven, with a focus on building scalable systems and improving operational performance. Responsibilities include managing cross-departmental operations, establishing performance benchmarks, and ensuring quality service delivery. This role is key to aligning operations with the company's strategic growth objectives.