Operations Director

Red Bull; Arizona; On-site; USD 112,000 - 168,000; Full time

Benefits offered by this job

Comprehensive medical, dental and/or 5

401k match and family leave

Job summary

Red Bull USA operates a 24/7 distribution center in Santa Monica, seeking a Director of Operations to lead inbound/outbound, inventory control, staffing, and performance management. You will partner with Logistics, Quality, Supply Chain, Talent, Safety, and Finance to deliver best‑in‑class service for internal and external customers.

The role requires 7+ years in warehouse operations with multi‑shift leadership, strong KPI focus, and a proven track record in safety and continuous improvement.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 7+ years in warehouse/distribution center operations with multi‑shift or multi‑site leadership.
• Proven track record of developing front‑line teams and supervisors.
• Strong knowledge of warehouse operations, WMS, inventory control, and safety practices.
• Ability to work flexibly for 24/7 operations (evenings/nights/weekends).
• Strong analytical, problem‑solving, and decision‑making skills with KPI/data orientation.
• Excellent communication and interpersonal skills across functions and levels.

Responsibilities

• Provide direct leadership and operational oversight for the distribution center and ensure consistent processes and performance.
• Execute daily, weekly, and monthly operating plans for receiving, put-away, storage, picking, loading, and dispatch.
• Ensure 24/7 coverage with effective scheduling and delegation.
• Lead, coach, and develop warehouse leadership teams; review performance and address gaps.
• Partner with HR on recruitment, onboarding, training, and employee relations.
• Drive safety culture, compliance with OSHA and company policies, and regular safety actions.

Skills

Warehouse leadership

KPI & data analysis

Safety & compliance

Cross-functional collaboration

Shift scheduling & 24/7 coverage

Education

Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or related field

Tools

WMS systems

Job description

The Director, Operations is responsible for day-to-day operational oversight of a high‑volume, 24/7 warehouse distribution center. This role ensures safe, efficient, and cost‑effective operations across the facility, including inbound, outbound, inventory control, staffing, and performance management. The Operations Director serves as the primary on-the-ground leader, partnering closely with the Operations Managers and General Manager and cross‑functional teams (Logistics, Quality, Supply Chain, Talent, Safety, and Finance) to deliver best‑in‑class service to internal and external customers.

OPERATIONAL LEADERSHIP

Provide direct leadership and operational oversight for the distribution center, ensuring consistent processes, throughput, standards, and performance across sites.

Own execution of daily, weekly, and monthly operating plans for receiving, put‑away, storage, picking, loading, and dispatch.

Ensure adequate coverage and leadership presence for 24/7 operation, including nights and weekends, through effective scheduling and delegation.

PEOPLE LEADERSHIP & TEAM DEVELOPMENT

Lead, coach, and develop warehouse leadership teams.

Review and evaluate performance of all distribution center functions and direct reports, addressing performance gaps, and taking corrective action to ensure the managers of each functional area are delivering on operating goals.

Set clear expectations, conduct regular performance check‑ins, and support annual performance review processes.

Partner with HR on recruitment, onboarding, training, performance management, and employee relations matters.

Build a culture of accountability, respect, inclusion, and continuous improvement.

SAFETY, COMPLIANCE & FACILITY STANDARDS

Champion a strong safety culture in both warehouses; ensure adherence to all company safety policies and applicable regulations (e.g., OSHA, Federal, State or other local governing entities).

Conduct regular safety walks, audits, and incident reviews; ensure corrective actions are implemented and tracked.

Ensure facilities and equipment are maintained to company standards (housekeeping, MHE, racking, dock doors, yard, etc.).

SERVICE, QUALITY & INVENTORY CONTROL

Ensure customer service targets (on‑time, accuracy) are met or exceeded across the site.

Oversee inventory control practices (cycle counts, reconciliations, root cause analysis of variances) and drive inventory accuracy.

Monitor and improve picking accuracy, damage rates, load quality, and adherence to standard operating procedures (SOPs).

STRATEGY

Develop short-term plans towards RedBull’s continuous improvement goals for Cost, Quality, Accuracy, Turn time, Safety, and Environmental Consideration.

Assist with strategy across relevant shared service and operations partners to best meet facility goals and priorities.

Assist the General Manager with acting as the local liaison for internal partners.

PRODUCTIVITY, COST MANAGEMENT & KPIs

Develop best practices and efficiency recommendations for facility operations.

Manage labor planning, staffing levels, and shift structures to match volume while controlling overtime and temporary labor usage.

Track and report key performance indicators (KPIs) for both facilities (safety, quality, productivity, throughput, cost per case, overall service).

Identify and implement initiatives to improve productivity, reduce waste, and optimize use of space, labor, and equipment.

Accountable for overall site P&L financial performance.

CROSS-FUNCTIONAL COLLABORATION & COMMUNICATION

Serve as the primary operational contact for internal partners (e.g., Transport, Supply Planning, Sales, Commercial, IT, Finance).

Proactively communicate constraints, risks, and recovery plans related to service, capacity, or inventory.

Support network‑wide initiatives, pilots, and system changes impacting the distribution center.

PROCESS IMPROVEMENT & CHANGE MANAGEMENT

Drive standardization of processes and best practices across the site.

Lead or support continuous improvement projects (e.g., layout optimization, slotting, WMS enhancements, automation/technology enablement).

Oversee the training on new processes, policies, and technologies; ensure sustained adoption and compliance.

BUSINESS CONTINUITY & 24/7 READINESS

Ensure robust contingency plans are in place (weather events, system outages, equipment failures, staffing gaps).

Coordinate with the General Manager on strategic capacity planning and long‑term infrastructure needs.

Serve as escalation point for critical incidents outside of normal business hours.

• Bachelor’s degree in Business, Supply Chain, Operations Management, Logistics, or related field; or equivalent work experience.
• 7+ years of progressive experience in warehouse/distribution center operations; at least 4 years in a leadership role (multi‑shift or multi‑site preferred).
• Proven track record of managing and developing front‑line teams and supervisors.
• Strong knowledge of warehouse operations, WMS systems, inventory control, and safety practices.
• Ability to work flexibly in support of 24/7 operations (evenings, nights, weekends, and on‑call as needed).
• Strong analytical, problem‑solving, and decision‑making skills; comfortable working with KPIs and data.
• Excellent communication and interpersonal skills; able to influence across different functions and levels.

JOIN THE TEAM

Got what it takes?

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

In your application we want to see your personal style - what makes you tick and why you think your next opportunity is here with us.

This position is open to U.S. citizens, U.S. permanent residents, or individuals who are currently authorized to work in the United States on a valid visa. The base salary range for this position is $112,000 - 168,000 + cash incentives. Actual salary offers may vary based on work experience. The base pay range is subject to change and may be modified. Our current Benefits include: Comprehensive Medical, Dental and Vision Plans, 401k Match, Family Leave, PTO & Paid Holiday Schedule, Pet, Legal, and Life Insurance, Tuition Reimbursement (Benefits listed may vary depending on the nature of your employment and/or work location). Red Bull North America, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.

Location

Where you'll be based

RedBull USA operates from its office in Santa Monica, where dynamic and creative teams work together to grow the brand and Give Wings to People and Ideas. From Santa Monica, teams bring RedBull to life across the USA through local initiatives, consumer experiences, partnerships, and events.

RELATED OPPORTUNITIES

Looking for something else?

Find your meaning, play to your strengths and create work, tools and experiences that make a meaningful difference.

Freedom & Responsibility

Take real responsibility for yourself and your work, with the freedom to think big, choose your approach and make meaningful things happen.

Mastery

Love life, love work and challenge yourself to turn your talents into strengths, sharpen your skills and keep raising the bar.

RedBull Company

Giving wiiings to people & ideas since 1987

How can I get a job at RedBull?

RedBull stands for individuality, authenticity and creativity. This is also what we expect from our employees. If you'd like to become part of RedBull, bring your true and unique self to the application process.

How does the application process work?

Finding the right person for a role requires a thorough selection process. We may require a personality assessment, a video and/or in-person interview, an assignment or even a job simulation. The hiring team will share details of the process in advance.

Can I use Artificial Intelligence (AI) in the recruitment process?

Throughout your recruitment journey, you’ll come across moments where using AI could be an option. We encourage you to approach this with the same freedom & responsibility we offer our employees. Our recruitment process is all about getting to know you as an individual - what makes you unique, your strengths, your passions.You might use AI to polish your resume or prepare for interviews but remember nothing beats real human connection. When it comes to RedBull Wingfinder or a video assessment, we want to see and hear your personality and feel the energy you bring. Likewise, think of a Case Study as more than just a task. It’s your chance to show us what you can really do, experience the role, and assess if it’s the right fit for you.By relying on AI, you risk missing the chance to truly stand out!

How long does it take to hear back from RedBull?

Once you submit your application, you will receive an acknowledgement email. Afterwards you can expect to hear from us within two weeks.

What can I expect in a job interview?

During the interview process you will have the chance to gauge your talents and show your drive and motivation. The hiring team will ask you about your experiences, skills and strengths that are most relevant to the job in order to get a good picture of your profile and your unique selling points.