Customer Insights Analyst: Data Dashboards & Impact

Datavant; Dover (DE); In loco; USD 80.000 - 100.000; Tempo pieno

Descrizione del lavoro

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data, develop dashboards, and respond to business questions to improve customer experience and operational performance.

You will partner with Customer Success, Operations, and other stakeholders to deliver data-driven recommendations, monitor KPIs, and communicate findings through compelling visual

Competenze

• Bachelor’s degree in Business, Finance, Economics, Data Analytics, Information Systems, or a related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or a related role.
• Experience working with business intelligence and data visualization tools, including Sigma Computing.
• Strong proficiency in SQL and relational database concepts; familiarity with cloud data warehouses, such as Snowflake.
• Strong analytical and problem-solving skills, with the ability to interpret data and develop actionable insights.
• Proficiency in Microsoft Excel and Google Sheets.
• Strong written and verbal communication skills, including the ability to present findings to both technical and non-technical audiences.
• Strong attention to detail and a commitment to data accuracy and quality.
• Ability to manage multiple priorities and collaborate effectively in a fast-paced, cross-functional environment.
• Curiosity and a demonstrated ability to learn new business processes, tools, and data sources quickly.
• Hands-on experience building reports in cloud visualization platforms (Tableau, Power BI).

Mansioni

• Collect, clean, and analyze customer and operational data from multiple sources to identify trends, patterns, risks, and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries that provide visibility into key customer and business metrics.
• Use SQL to retrieve, combine, and analyze data in support of reporting and business decision-making.
• Monitor key performance indicators and translate findings into clear, actionable insights for Customer Success, Operations, and business leaders.
• Conduct ad hoc analyses to answer questions related to customer performance, medical record retrieval, operational outcomes, and business trends.
• Develop presentations and visual stories that communicate complex findings in a clear and compelling way.
• Partner with stakeholders to understand business needs, define reporting requirements, and recommend analytical solutions.
• Identify inefficiencies, performance gaps, and improvement opportunities through quantitative analysis.
• Support the evaluation of business initiatives by measuring results and assessing their impact on customer and operational outcomes.
• Document business requirements, metric definitions, analytical methodologies, and key findings.
• Validate data accuracy and consistency across dashboards, reports, and analyses.
• Support the continued development of scalable reporting and customer insights capabilities within the Payer Retrieval business.
• Other relevant duties and responsibilities as assigned.

Conoscenze

SQL

Sigma Computing

Data visualization

Tableau/Power BI

Snowflake

Excel & Sheets

Analytical thinking

Communication skills

Cross-functional collaboration

Attention to detail

Data storytelling

Formazione

Bachelor's degree

Strumenti

Sigma Computing

Tableau

Power BI

Snowflake

Excel

Descrizione del lavoro

Datavant is seeking a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data, develop dashboards, and respond to business questions to improve customer experience and operational performance.

You will partner with Customer Success, Operations, and other stakeholders to deliver data-driven recommendations, monitor KPIs, and communicate findings through compelling visual