Customer Insights Analyst: Data-Driven Dashboards

Datavant; Hagåtña (GU); On-site; USD 80,000 - 100,000; Full time

Job summary

Datavant seeks a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional stakeholders to develop dashboards, respond to business questions, and identify opportunities to improve customer experience and

Qualifications

• Bachelor’s degree required in business, finance, economics, data analytics, information systems, or related field.
• 3+ years of experience in business analysis, customer insights, data analytics, operations analytics, or related role.
• Experience with BI and data visualization tools including Sigma Computing.
• Strong SQL skills and relational database concepts; familiarity with Snowflake or cloud data warehouses.
• Strong analytical and problem-solving abilities with clear storytelling of insights.
• Excellent written and verbal communication; ability to present to technical and non-technical audiences.

Responsibilities

• Collect, clean, and analyze customer and operational data to identify trends and opportunities.
• Develop and maintain Sigma dashboards, recurring reports, and performance summaries.
• Use SQL to retrieve, join, and analyze data to support reporting and decision-making.
• Monitor KPIs and translate findings into actionable insights for teams and leaders.
• Conduct ad hoc analyses on customer performance, medical record retrieval, and business trends.
• Develop visual stories and presentations to communicate complex findings clearly.

Skills

SQL proficiency

Data visualization

Sigma Computing

Tableau/Power BI

Excel/Google Sheets

Cross-functional collaboration

Education

Bachelor’s degree in Business/Finance/Economics/Data Analytics/Information Systems

Tools

Sigma Computing

Tableau

Power BI

Snowflake

Excel

Google Sheets

Job description

Datavant seeks a Customer Insights Analyst to transform customer and operational data into clear, actionable insights for the Payer Retrieval business. You will collect, analyze, and visualize data to identify trends, monitor performance, and help teams understand customer needs and outcomes.

You will partner with Customer Success, Operations, and cross-functional stakeholders to develop dashboards, respond to business questions, and identify opportunities to improve customer experience and