Data Analyst, DTC & Ops for Customer Insights

Thornton Tomasetti; Alameda (CA); On-site; USD 90,000 - 180,000; Full time

Job summary

Abbott is seeking a Data Analyst to partner across Customer Service, Operations, and DTC channels. You will own reporting, dashboards, and performance metrics to identify opportunities and improve the customer experience.

The role requires building scalable analytics, working with multiple data sources, and delivering data-driven insights to various teams in Alameda, CA. Onsite work and strong Tableau skills are essential.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of analytics experience in business/operations/customer service/ecommerce.
• Experience building dashboards, scorecards, and executive reporting.
• Strong ability to analyze performance data across operations and customers.
• Experience partnering with cross-functional teams to deliver reporting solutions.

Responsibilities

• Own customer service analytics and reporting, delivering insights into performance and customer behavior.
• Develop and maintain dashboards and scorecards for decision-making.
• Monitor OTIF, order fulfillment, inventory health, and shipping performance.
• Collaborate with cross-functional teams to improve data visibility and integrity.
• Provide ad hoc analyses to support growth initiatives and strategic projects.

Skills

Tableau

Dashboards

Data analysis

Cross-functional

Executive reporting

Education

Bachelor's degree

Tools

Tableau

Job description

Abbott is seeking a Data Analyst to partner across Customer Service, Operations, and DTC channels. You will own reporting, dashboards, and performance metrics to identify opportunities and improve the customer experience.

The role requires building scalable analytics, working with multiple data sources, and delivering data-driven insights to various teams in Alameda, CA. Onsite work and strong Tableau skills are essential.