Operations & Customer Support Specialist

Colonial Group; Lenexa (KS); On-site; USD 38,000 - 54,000; Full time

Job summary

Colonial Group in Lenexa, KS seeks an Administrative Assistant to support daily operations, assist the Business Administrator, account managers, and customers with a broad range of tasks.

You will help manage inquiries, organize files, assist with billing and proposals, coordinate with vendors, and maintain accurate processes while providing reliable customer service in a fast-paced office.

Qualifications

• High school education required; strong verbal and written communication and solid organizational abilities.
• Proficiency with Microsoft Office (Word, Excel) and basic knowledge of word processing, scanning, and spreadsheets.
• Strong customer service skills, including professional phone etiquette, face-to-face communication, and prompt inquiry responses.
• Ability to read/write basic business correspondence, follow instructions, and present information clearly.
• Basic math skills, including percentages and ratios interpretation.
• Ability to solve practical problems, manage multiple tasks, and work with limited standardization.

Responsibilities

• Serves as the first point of contact for customers by managing calls, greet walk-ins, routing inquiries, and timely follow-up.
• Maintain office supplies and inventory, coordinating with vendors for timely replenishment and service.
• Organize and maintain project files to support smooth daily office operations.
• Assist with business unit events by prepping materials, coordinating logistics, and on-site support.
• Support billing and collections by maintaining backup documentation.
• Assist the sales team by preparing proposals and bid packages, assembling product information, tracking equipment orders.
• Coordinate with vendors to produce and track demo equipment and support documentation for returns and status updates.
• Complete additional administrative tasks to ensure smooth business unit operations.

Skills

MS Office

Customer service

Organization

Communication

Multi-tasking

Problem solving

Administrative support

Written/verbal skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Colonial Group in Lenexa, KS seeks an Administrative Assistant to support daily operations, assist the Business Administrator, account managers, and customers with a broad range of tasks.

You will help manage inquiries, organize files, assist with billing and proposals, coordinate with vendors, and maintain accurate processes while providing reliable customer service in a fast-paced office.