Client Support & Issue Resolution Specialist

Vital Holdings LLC; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

Vital Holdings LLC in Kansas City is seeking a Client Support Administrator to join the Customer Care team. You will resolve complex customer inquiries, including billing questions, and coordinate cross-functional solutions with the Site Manager.

You will own cases, maintain detailed records, and strive to improve processes to boost satisfaction and retention. Strong Excel and Salesforce skills preferred; ability to multi-task in a fast-paced environment.

Qualifications

• Experience in a fast-paced, customer-facing environment.
• Strong analytical and problem-solving skills.
• Excellent internal and external communication.
• Ability to investigate root causes and resolve issues.
• Experience with Excel and Salesforce preferred.

Responsibilities

• Resolve complex billing issues using data from multiple systems.
• Own and resolve customer-facing issues to ensure satisfaction.
• Investigate root causes and coordinate cross-functional solutions.
• Maintain detailed records of customer issues requiring escalation.
• Develop understanding of VitalECM processes and customers to collaborate effectively.
• Manage case queue to prioritize high-priority issues.
• Partner with Site Manager to improve customer service and address root causes.

Skills

Customer service

Root cause analysis

Communication

Independent work

Multi-tasking

Tools

Excel

Salesforce

Job description

Vital Holdings LLC in Kansas City is seeking a Client Support Administrator to join the Customer Care team. You will resolve complex customer inquiries, including billing questions, and coordinate cross-functional solutions with the Site Manager.

You will own cases, maintain detailed records, and strive to improve processes to boost satisfaction and retention. Strong Excel and Salesforce skills preferred; ability to multi-task in a fast-paced environment.