Operations & Customer Support Lead

Ljdesignmfg; Town of Brookfield, Northern (WI, KY); Hybrid; USD 52,000 - 70,000; Full time

Job summary

Laacke & Joys in Wisconsin is seeking an Operations & Customer Support Coordinator to support day-to-day operations, manage orders, shipping, and inventory, and provide product guidance to customers. Reporting to the General Manager, you will handle customer inquiries, prepare quotations, coordinate shipments, maintain inventory records, and assist with vendor communications and administrative tasks.

This hands-on role requires reliability, multi-hat capability in a small team, and a willingness

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in customer service, operations, inside sales, distribution, or a related role preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Experience with shipping software, inventory systems, or ERP software preferred.
• Proficiency with Microsoft Office applications.

Responsibilities

• Answer incoming phone calls, emails, and customer inquiries.
• Assist customers in identifying correct console, mounting equipment, and related accessories.
• Provide basic product and installation guidance.
• Prepare quotations and process customer orders.
• Follow up on customer questions, shipment status requests, and order issues.
• Enter, verify, and process customer orders.
• Pick, pack, and prepare products for shipment.
• Generate shipping labels and documents.
• Ensure orders are shipped accurately and on time.
• Track shipments and resolve delivery issues.
• Receive incoming inventory and verify quantities.
• Enter inventory transactions into company systems.
• Organize and maintain warehouse stock.
• Conduct periodic inventory counts and reconcile discrepancies.
• Maintain accurate inventory records.
• Assist with vendor communications and purchasing activities.
• File and organize business documents.
• Support invoicing and order documentation processes.
• Assist the General Manager with special projects and operational initiatives.
• Develop a working knowledge of vehicle console systems and related products.
• Help customers determine products required for specific vehicle configurations.
• Provide basic troubleshooting and installation assistance.
• Escalate more complex technical issues to the General Manager or Engineering as appropriate.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Independent worker

Detail-oriented

Education

High school diploma or equivalent

Tools

Shipping software

Inventory systems

ERP software

Microsoft Office

Job description

Laacke & Joys in Wisconsin is seeking an Operations & Customer Support Coordinator to support day-to-day operations, manage orders, shipping, and inventory, and provide product guidance to customers. Reporting to the General Manager, you will handle customer inquiries, prepare quotations, coordinate shipments, maintain inventory records, and assist with vendor communications and administrative tasks.

This hands-on role requires reliability, multi-hat capability in a small team, and a willingness