Service Operations Coordinator & Admin Support

M5D; Milwaukee (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

401(k) & Profit Sharing

Flexible Spending Accounts

Life Insurance

Paid Time Off

Team environment

2D & 3D tech

Job summary

M5D, a growing Milwaukee-based technology company, is seeking a detail-oriented Service Coordinator & Administrative Assistant to support the Service Department and CEO with a variety of admin tasks. You will handle service requests, logistics, parts orders, quotes, scheduling, and inventory at our Wisconsin warehouse, ensuring accurate records and timely communication.

The role offers competitive hourly pay, 401(k) with profit sharing, benefits, and a collaborative team environment for someone

Qualifications

• Previous customer service experience required.
• Strong verbal and written communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with Microsoft Office and general office software.

Responsibilities

• Answer incoming service requests by phone and email and route to field technicians.
• Coordinate shipments, deliveries, and in-office receipt of orders.
• Process service-related parts orders and provide tracking updates.
• Maintain accurate parts pricing in CRM system.
• Submit applicable parts and labor claims within deadlines.
• Communicate with customers, technicians, vendors, and internal teams.
• Prepare quotes for supplies and time-and-material service requests.
• Assist with scheduling and tracking service-related activities.
• Assist with inventory counts and verification at the Wisconsin warehouse.
• Provide administrative support to the Service Manager and CEO.

Skills

communication

organization

time management

customer service

multitasking

Microsoft Office

Tools

Microsoft Office

Job description

M5D, a growing Milwaukee-based technology company, is seeking a detail-oriented Service Coordinator & Administrative Assistant to support the Service Department and CEO with a variety of admin tasks. You will handle service requests, logistics, parts orders, quotes, scheduling, and inventory at our Wisconsin warehouse, ensuring accurate records and timely communication.

The role offers competitive hourly pay, 401(k) with profit sharing, benefits, and a collaborative team environment for someone