Retail Office & Operations Manager

Socket.dev; Town of Texas (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

La-Z-Boy in Wisconsin is seeking an Office Manager to handle daily store administrative tasks, balance daily finances, coordinate orders, and manage service orders. You will support the Customer Service team and ensure accurate POs and ISTs while communicating with multiple departments.

Key duties include handling service calls, ordering parts, scheduling pickups, and maintaining inventory. The role requires 1+ year of admin experience and strong communication and organizational skills.

Qualifications

• Minimum 1 year of administrative experience.
• Minimum 6 months of customer service experience.
• Basic math and accounting skills.
• Proficient with computers and software.
• Strong planning and organizational abilities.
• Excellent written and verbal communication.
• Ability to maintain confidential and sensitive information.
• Able to work well with peers and in cooperation with other staff and departments.
• Able to manage multiple tasks without direct supervision and in an efficient and professional manner.

Responsibilities

• Answer incoming calls and work toward a one-call resolution.
• Balance the previous day’s business, verifying accuracy.
• Verify that Purchase Orders have the correct quantity, style, cover, and options.
• Finalize delivered sales, credit memos, and in-store transfers (IST).
• Transfer inventory between stores, as needed.
• Process repair requests.
• Track all deliveries and communicate issues to the Store Manager.
• Verify that all deliveries are paid in full before delivery.
• Provide courteous customer service to customers calling the store per established guidelines.
• Verify acknowledged orders and notify the Store Manager of discrepancies in quantity, color, style, cover, or options.
• Notify Sales Associates of order problems or delays.
• Run Sales Order Report daily, review open orders, and finalize completed documents.
• Review Special Orders weekly to verify that retail prices match current Lebco pricing.
• Run the Sales Order Report sorting special-order codes (SPC).
• Enter service orders in the system.
• Decide and communicate the type of service - in-home or in-shop service.
• Enter service orders in the system.
• Look up the cost of parts and/or schematics.
• Place orders for parts.
• E-mail pictures to La-Z-Boy Corporate and communicate their decision to the customer.
• Schedule pick-ups or delivery of repaired units.
• Maintain communication with the Customer Service Department.
• Enter comments in SOM or on ISTs.
• Look up available inventory
• Process customer payments
• Process credit card refunds
• Create purchase orders
• Run purchase order reports
• Run Daily Cash Report
• Run Sales Order Report
• A/R Transaction Maintenance

Skills

Administrative experience

Customer service

Communication

Confidential information handling

Planning and organization

Computer literacy

Teamwork

Multitasking

Tools

GERS system

Job description

La-Z-Boy in Wisconsin is seeking an Office Manager to handle daily store administrative tasks, balance daily finances, coordinate orders, and manage service orders. You will support the Customer Service team and ensure accurate POs and ISTs while communicating with multiple departments.

Key duties include handling service calls, ordering parts, scheduling pickups, and maintaining inventory. The role requires 1+ year of admin experience and strong communication and organizational skills.