Operations & Customer Support Admin Pro

Northwest Exterminating Co., LLC in; Jacksonville (FL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Maternity, Life Insurance

401(k) plan with company match

Employee stock purchase plan

Paid vacation, holidays, and sick-leav

Employee discounts

Quality training program

Job summary

McCall is seeking an Administrative Professional to serve as the critical link between customers and service teams. You will handle inbound calls and emails, manage accounts, schedule monthly routes, and support the office with a range of tasks to keep operations running smoothly.

Starting hourly rate is $18–$20 with a comprehensive benefits package including medical, dental, vision, 401(k) match, vacation and more.

Qualifications

• High School Diploma or equivalent required.
• No experience necessary!
• Must be at least 18 years of age
• Proficiency in Microsoft Office tools such as Word, Excel, and PowerPoint
• Great Phone expereince is a plus!

Responsibilities

• Manage inbound calls and emails, assisting customers with needs like payments, scheduling, and conflict resolution.
• Document customer accounts and ensure all paperwork is completed accurately and promptly.
• Coordinate and prepare monthly service routes for our professionals, ensuring schedules are correct and ready to go.
• Handle additional tasks and projects as needed to support the team.
• Collaborate with internal teams, including administrative associates, sales, service professionals, and management to ensure top-tier customer service.
• Foster consistent communication with customers, ensuring their needs are always met.

Skills

Phone experience

Customer service

Education

High School Diploma or equivalent

Tools

Word

Excel

PowerPoint

Job description

McCall is seeking an Administrative Professional to serve as the critical link between customers and service teams. You will handle inbound calls and emails, manage accounts, schedule monthly routes, and support the office with a range of tasks to keep operations running smoothly.

Starting hourly rate is $18–$20 with a comprehensive benefits package including medical, dental, vision, 401(k) match, vacation and more.