Operations Coordinator / Administrator

Surge Staffing; Grand Rapids (MI); On-site; USD 2,103,000 - 2,995,000; Full time

Job summary

Surge Staffing is seeking an Operations Coordinator / Administrator to support daily administrative and operational activities. You will work with drivers, service personnel, customers, and internal teams to coordinate schedules, dispatch assignments, and maintain records to ensure smooth daily operations.

The role emphasizes office administration, scheduling, communication, and day-to-day operations coordination within a fast-paced environment.

Qualifications

• Previous administrative, dispatch, scheduling, customer service, or operations experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Comfortable working with computers, email, data entry, and Microsoft Office.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.

Responsibilities

• Administrative Support: Maintain and organize company records, reports, and documentation; perform data entry, filing, and general office duties; respond to customer inquiries; prepare reports and schedules; maintain up-to-date records.

Skills

Administrative experience

Dispatch coordination

Scheduling

Customer service

Operations experience

Data entry

Microsoft Office

Tools

Microsoft Office

Job description

Operations Coordinator / Administrator

Pay Rate: $18.50 per hour
Schedule: Monday–Friday, 8:00 AM–4:30 PM

Job Summary

We are seeking a reliable and organized Operations Coordinator / Administrator to support daily administrative and operational activities. This position will work closely with drivers, service personnel, customers, and internal departments to coordinate schedules, dispatch assignments, maintain records, and ensure daily operations run smoothly.

Key Responsibilities

Administrative Support

• Maintain and organize company records, reports, and documentation.
• Perform data entry, filing, and general office administrative duties.
• Answer phone calls, respond to emails, and handle customer inquiries professionally.
• Prepare reports, schedules, and operational documents as needed.
• Maintain accurate and up-to-date records.

Dispatch Coordination

• Schedule and dispatch drivers, technicians, or service personnel efficiently.
• Monitor daily routes, deliveries, and service schedules.
• Communicate schedule updates, delays, and changes to customers and team members.
• Track dispatch assignments to ensure timely and accurate completion.
• Help resolve scheduling and routing issues as they arise.

Operations Coordination

• Support daily operational activities to help ensure smooth business processes.
• Track and monitor schedules and operational performance metrics.
• Coordinate with multiple departments to identify and resolve issues.
• Assist with process improvements and workflow management.
• Follow and maintain compliance with company policies and procedures.
• Provide general operational support to management and the team.

Qualifications

• Previous administrative, dispatch, scheduling, customer service, or operations experience preferred.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Comfortable working with computers, email, data entry, and Microsoft Office.
• Ability to multitask and prioritize responsibilities in a fast-paced environment.
• Ability to communicate effectively with customers, drivers, employees, and management.
• Strong problem-solving skills and a proactive approach to resolving issues.

Schedule & Pay

• Monday–Friday
• 8:00 AM–4:30 PM
• $18.50 per hour

Why Apply?

This is a great opportunity for someone with administrative, dispatch, or operations experience who enjoys a role that combines office administration, scheduling, communication, and day-to-day operations coordination.