Operations Customer Service Rep

Crete Carrier Corporation; Lincoln (NE); Sur place; USD 42 000 - 62 000; Plein temps

Résumé du poste

Crete Carrier Corporation in Lincoln, Nebraska is seeking a dedicated logistics professional to ensure excellent customer service through timely order processing, proactive communication, and coordinated dispatch activities.

Key duties include soliciting outbound freight to balance the network, addressing customer concerns, forecasting needs, scheduling pickups and deliveries, tracking shipments, and traveling as required to meet commitments.

Qualifications

• Bachelor's degree or 3–4 years related experience.
• Excellent verbal and written communication.
• Ability to travel.
• Proficiency with Microsoft Office Suite.

Responsabilités

• Solicits outbound freight to balance network while maintaining high service levels.
• Interacts with customers to address concerns or issues.
• Forecasts potential customer needs and proactively addresses them.
• Responds promptly to customer inquiries and requests.
• Processes customer orders with required information for pickup and delivery.
• Schedules loading and unloading appointments.
• Tracks all shipments from pickup to delivery under dispatch.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Maintains regular attendance.

Connaissances

Communication skills

Decision making

Problem solving

Microsoft Office

Formation

Bachelor's degree

Description du poste

POSITION SUMMARY

Ensures excellent customer service through timely and accurate processing of orders, communication with customers, and coordination of operational duties.

ROLE AND RESPONSIBILITIES

• Solicits outbound freight in order to manage network balance while maintaining a high level of service.
• Interacts with customers and addresses any concerns or issues.
• Forecasts potential customer needs and proactively works to address those needs.
• Responds promptly to customer inquiries and request.
• Processes customer orders with required information to properly pick up and deliver goods.
• Schedules all loading and unloading appointments.
• Tracks all shipments while under dispatch from pick up to deliver.
• Travels as needed.
• Establishes and maintains positive working relationships to meet or exceed customer expectations.
• Receives and carries out instructions.
• Manages regular and predictable attendance.
• Performs other duties as assigned

Requirements

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgment.
• Solves problems and makes decisions independently.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATES, LICENSES AND REGISTRATIONS

Valid driver's license

Full-Time/Part-Time

Full-time

Regular/Temporary

Regular

Shift Schedule

Monday - Friday 0700-1600

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