Customer Account Manager

Champion Packaging & Distribution Inc.; Woodridge (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Champion Packaging & Distribution Inc. in Woodridge, IL, is seeking a Customer Service Associate to handle orders, answer inquiries, and provide information on products and services.

You will maintain direct contact with customers regarding orders, deliveries, returns, and issues in a professional and timely manner. The role requires 5+ years of customer service experience, SAP/EDI familiarity, and strong Excel/Outlook/Word/PowerPoint skills.

Qualifications

• Minimum 5 years customer service experience.
• EDI and SAP experience.
• Proficient in Excel, Outlook, Word and PowerPoint.
• Logistics and manufacturing experience.
• Aggressive self-starter with proactive communication.
• Detail oriented with strong organizational skills.
• Ability to work independently and in a team.
• Able to multi-task without sacrificing accuracy.
• 8 hour shift, Monday to Friday, overtime as needed.

Responsibilities

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers to give updates on important order changes
• Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors in a respectful and professional manner

Skills

Customer service

EDI experience

SAP experience

Microsoft Office

Communication skills

Teamwork

Multitasking

Detail orientation

Independent work

Overtime adaptability

Education

High school diploma or equivalent

Tools

SAP

EDI

Excel

Outlook

Word

PowerPoint

Job description

Description

Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.

Description

Customer Service Associates interact with customers to handle complaints, process orders, and provide information about an organization’s products and services. Will maintain direct contact with customers concerning all aspects of the ordering process and respond to customer inquiries/requests for information concerning orders, deliveries, returns and any issues in a professional and timely manner.

Duties And Responsibilities

• Deliver exceptional customer service
• Process orders received via fax or email accurately and timely
• Proactively communicate with customers to give updates on important order changes
• Work closely with multiple departments such as Shipping/Receiving, Production, Purchasing and Sales
• Answer and direct incoming calls
• Greet visitors in a respectful and professional manner

Requirements

• Minimum 5 years customer service experience- required
• EDI and SAP experience
• Proficient in Excel, Outlook, Word and PowerPoint
• Logistics and manufacturing experience
• Aggressive self-starter
• Detail oriented along with exceptional organizational skills
• Effective communication skills
• Ability to work independently and with a team
• Ability to multi-task without sacrificing accuracy
• 8 hour shift
• Monday to Friday
• Overtime as needed

Education

• High school or equivalent (Preferred)

Experience

• Manufacturing: 2 years (Preferred)

Shift Availability

• Day Shift (Preferred)

Work Location: In person

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.