Customer Success Associate- Sales Support

Stevens Transport, Inc.; Dallas (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Vision, Dental, Supplemental,

401(k) retirement plan with quarterly

Job summary

Stevens Transport, Inc. is seeking a Customer Account Management Coordinator in Dallas to support sales and customer service teams. You will assign shipment details to drivers, track freight, and resolve delivery issues while maintaining strong customer relationships.

The role requires at least 1 year of customer service experience, excellent communication, and strong Excel and data-entry skills. Prior logistics or transportation knowledge is a plus in this deadline-driven environment.

Qualifications

• 1 year of customer service experience.
• Excellent oral, written and interpersonal communication skills.
• Excellent computer skills and proficiency in Microsoft Excel (will be tested).
• Extremely organized, proficient and accurate data entry skills.
• Associates degree preferred.
• Transportation or supply chain background preferred.
• Some familiarity with AS/400 operating system preferred.
• Ability to multi-task, prioritize, quickly process information for a deadline-driven environment.

Responsibilities

• Communicating internally and externally with customers.
• Booking loads and entering orders from customers.
• Assigning details to shipments so they can be assigned to drivers.
• Scheduling pick-up and delivery appointments for outbound shipments.
• Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads.
• Heavy data entry and reporting; compiling spreadsheet reports and heavy data input.
• Receiving and cross-referencing driver bills of lading for accurate documentation and payroll.
• Researching proofs of delivery.

Skills

Customer service

Communication

Excel

Data entry

Education

Associates degree preferred

Tools

AS/400

Job description

Department

Operations

Job Description

JOB SUMMARY

We are hiring a _ Customer Account Management Coordinator _ to support both our sales and customer service teams to build customer relationships with new and existing accounts. You'll be responsible for assigning details to shipments waiting to be assigned to drivers, as well as tracking, tracing and resolving any issues with freight delivery.

JOB DESCRIPTION

Key Responsibilities:

• Communicating internally and externally with customers
• Booking loads and entering orders from customers
• Assigning details to shipments so they can be assigned to drivers
• Scheduling pick-up and delivery appointments for outbound shipments
• Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads
• Heavy data entry and reporting & compiling spreadsheet reports and heavy data input
• Receiving and cross-referencing driver bills of lading for accurate documentation and payroll
• Researching proofs of delivery

QUALIFICATIONS

Minimum Qualifications

• 1 year of customer service experience
• Possess excellent oral, written and interpersonal communication skillsMeet and exceed customer needs and expectations by providing impeccable service
• Excellent computer skills and proficiency in Microsoft Excel (will be tested)
• Extremely organized proficient and accurate data entry skills

Preferred Qualifications

• Associates degree preferred
• Transportation or supply chain industry background
• Some familiarity with AS/400 operating system
• Ability to communicate effectively
• Ability to multi-task, prioritize, quickly process information for a deadline-driven environment
• High degree of initiative and independent execution
• Ability to handle high volumes of inbound and outbound email and calls
• Passion for working with people
• Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.