Dedicated Account Associate

Crete Carrier Corporation; North Platte (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Crete Carrier Corporation is seeking a dedicated supervisor to coordinate operations for an assigned dedicated account, overseeing drivers, routing, and customer service to ensure loads are delivered safely and on time.

You will assign loads, monitor driver hours of service, manage scheduling, and serve as the primary contact for the customer base. Strong leadership and communication are essential, along with the ability to travel as needed.

Qualifications

• Requires a bachelor's degree or 3–4 years related experience, or equivalent.
• Strong communication and supervisory skills are required.
• Willingness to travel as needed.

Responsibilities

• Assigns loads and routes drivers based on available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from tender to delivery.
• Performs supervisory responsibilities to manage drivers, including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues with appropriate departments as needed.
• Monitors trailer pools at assigned locations and coordinates movement of trailers; guides detention issues.
• Validates driver hours of service to safely and legally facilitate load delivery.
• Balances time off requests with operational needs to move freight.
• Establishes and maintains positive working relationships; receives and carries out instructions; maintains attendance.
• Performs other duties as assigned.

Skills

Communication skills

Judgement / Discretion

Problem solving

Leadership

Time management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

POSITION SUMMARY
Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure
loads are delivered safely and timely.

ROLE AND RESPONSIBILITIES

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Requirements

Required Skills / Abilities

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Manages multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

Qualifications and Education Requirements

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

Physical Requirements

• Prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

Certifications, Licenses, Registrations

Valid Driver's License

Full-Time/Part-Time

Full-time

Regular/Temporary

Regular

Shift Schedule

Sunday - Wednesday 6am to 5pm

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