Dedicated Account Associate

Crete Carrier Corporation; Lincoln (NE); On-site; USD 55,000 - 75,000; Full time

Job summary

Crete Carrier Corporation in Lincoln, NE seeks a supervisor to coordinate dedicated account operations, oversee drivers, and ensure loads are delivered safely and on time. You will serve as the main contact for customers and manage loads from tender to delivery.

The role requires strong communication, supervisory skills, and the ability to handle multiple priorities. Monday–Friday shift: 1pm–10pm; travel may be required as part of duties.

Qualifications

• Bachelor's degree or 3–4 years of related experience or equivalent combination of education and experience.
• Must be able to sit at a desk and work on a computer for prolonged periods.
• Ability to travel as needed.
• Strong communication skills are required for coordinating with drivers and customers.

Responsibilities

• Assigns loads and routes drivers based on available hours and customer needs.
• Serves as main contact for an assigned customer base and monitors all loads from tender to delivery.
• Supervises drivers, including coaching, planning, assigning work, and addressing issues.
• Communicates customer issues with relevant departments as needed.
• Monitors trailer pools and coordinates trailer movements; guides detention issue handling.

Skills

Verbal & written comms

Discretion & judgement

Problem solving

Leadership

Multitasking

MS Office

Education

Bachelor's degree

Experience in related field

Tools

MS Office Suite

Job description

POSITION SUMMARY

Coordinates the overall operations of an assigned dedicated account, including overseeing drivers and providing customer service, to ensure loads are delivered safely and timely.

ROLE AND RESPONSIBILITIES

• Assigns loads and routes drivers based upon available hours and customer needs.
• Serves as main point-of-contact for an assigned customer base and monitors all customer-specific loads from the time the load is tendered until it is delivered.
• Performs supervisory responsibilities, as needed, to effectively manage drivers including coaching, planning, assigning work, addressing complaints, and resolving problems.
• Communicates customer issues and concerns with the appropriate departments as needed.
• Monitors trailer pools at assigned customer locations, coordinates movement of trailers when necessary, and provides guidance if trailer detention issues arise.
• Validates driver hours of service in order to safely and legally facilitate the delivery of loads.
• Balances time off requests made by drivers with the operational need to move freight.
• Establishes and maintains positive working relationships.
• Receives and carries out instructions.
• Maintains regular and predictable attendance.
• Performs other duties as assigned.

Requirements

REQUIRED SKILLS/ABILITIES

• Excellent verbal and written communication skills.
• Performs work requiring advanced knowledge while consistently exercising discretion and judgement.
• Solves problems and makes decisions independently.
• Strong supervisory and leadership skills.
• Manages multiple priorities and deadlines.
• Proficient with Microsoft Office Suite or related software.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

Bachelor's degree; or three to four years of related experience and/or training; or equivalent combination of education and experience.

PHYSICAL REQUIREMENTS

• Prolonged periods sitting at desk and working on a computer.
• Must be able to lift up to 10 pounds at times.
• Ability to travel.

CERTIFICATIONS, LICENSES, REGISTRATIONS

Valid Driver's License

Full-Time/Part-Time

Full-time

Regular/Temporary

Regular

Shift Schedule

Monday - Friday 1pm-10pm

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