Operations & Customer Experience Manager

Ultimate Staffing; Wake Forest (NC); On-site; USD 23,000 - 32,000; Part time

Job summary

Ultimate Staffing in Wake Forest, NC is seeking an Administrative Support professional to deliver exceptional customer service, maintain accurate records, and assist with logistics and administrative tasks. The role focuses on processing items efficiently, handling with care, and returning items in a timely manner while creating a positive customer experience.

The position includes answering inquiries, maintaining service records, processing payments, coordinating scheduling, and ensuring a

Qualifications

• Ability to regularly lift and carry 15 to 30 pounds.
• Ability to stand, walk, bend, and move throughout the workday.
• Ability to safely navigate varying workplace conditions.
• Strong verbal and written communication skills.
• Proficiency with common computer applications and business software.
• Strong organizational skills and attention to detail.
• Ability to interact professionally and effectively with customers, coworkers, and management.
• Ability to multitask and adapt in a fast-paced environment.

Responsibilities

• Answer and direct incoming phone calls, emails, and customer inquiries.
• Create and maintain customer accounts and service records.
• Process payments and maintain accurate documentation.
• Prepare customer communications and supporting materials.
• Perform opening and closing procedures.
• Assist with additional operational and administrative tasks as assigned.
• Receive customer items for processing.
• Inspect and document item condition upon receipt.
• Record measurements and relevant item details.
• Photograph and label items for tracking and identification.
• Identify and document any existing damage or service needs.
• Guide customers through the intake and service process.
• Answer questions regarding services, timelines, and procedures.
• Provide updates on order status and completion timelines.
• Ensure a professional, courteous, and solution-oriented customer experience.
• Coordinate pickup and delivery schedules.
• Plan and organize service routes to maximize efficiency.
• Maintain communication with customers regarding scheduling and service appointments.
• Support logistical planning and operational workflow management.
• Maintain a clean, safe, and organized work environment.
• Assist with general upkeep of shared workspaces and customer-facing areas.
• Follow company safety and cleanliness standards.

Skills

Customer service

Communication

Phone handling

Record keeping

Data entry

Multitasking

Organization

Professionalism

Job description

Ultimate Staffing in Wake Forest, NC is seeking an Administrative Support professional to deliver exceptional customer service, maintain accurate records, and assist with logistics and administrative tasks. The role focuses on processing items efficiently, handling with care, and returning items in a timely manner while creating a positive customer experience.

The position includes answering inquiries, maintaining service records, processing payments, coordinating scheduling, and ensuring a