Operations & Customer Experience Analyst

Lupin Ltd; Bridgewater Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Lupin USA is seeking a Business & Customer Operations Associate/Analyst to develop knowledge of the direct customer base and to support management with data pulls, research, and continuous improvement initiatives.

The role involves project support, compliance ownership, and collaboration with 3PL partners to ensure efficient order management, direct customer interaction, and high-quality service across B2B and B2C channels.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• 1-3 years in pharmaceutical industry.
• Strong technical skills- Excel, Outlook, Project (MS Project) are required.
• Situational analysis and independent thinking.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Project support and data pull for multiple stakeholders.
• SOM and controlled drug compliance and process ownership.
• Oversee order management and relationships with 3PL partners.
• Direct interaction with B2B and B2C customers.
• Follow up with customers to ensure satisfactory resolutions.
• Ensure high quality service for Lupin customers.
• Interact with internal management and attend meetings when required.
• Understand department processes and contribute to SOPs.

Skills

Data analysis

Communication

Self-starter

Time management

Team flexibility

SAP experience

Multitasking

Analytical thinking

Education

Bachelor’s degree in Business or related field

1-3 years Pharmaceutical Industry experience

Tools

Excel

Outlook

MS Project

SAP

Job description

Lupin USA is seeking a Business & Customer Operations Associate/Analyst to develop knowledge of the direct customer base and to support management with data pulls, research, and continuous improvement initiatives.

The role involves project support, compliance ownership, and collaboration with 3PL partners to ensure efficient order management, direct customer interaction, and high-quality service across B2B and B2C channels.