Operations & Customer Insights Associate

Lupin; New Jersey; On-site; USD 65,000 - 90,000; Full time

Job summary

Lupin in Somerset, NJ is seeking a Business & Customer Operations Associate to support direct customer interactions, data pulls, and department research needs. The role will help drive efficiency, accuracy, and compliance across CS activities for all commercial products.

Based in Somerset, NJ, this position requires initiative and the ability to balance daily tasks with special projects while maintaining a customer-centric focus.

Responsibilities

• Project support
• SOM and controlled drug compliance and process ownership
• Oversight of the order management process and developing key relationships at our 3PL partner with respect to customer shipments/deliveries and shipping errors
• Direct interaction with B2B and B2C
• Follow up with customers to see that any complaints were satisfactorily resolved as necessary
• Ensure unsurpassed quality service for Lupin customers
• Interact with all levels of internal management and actively participate in meetings when required
• Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations
• Understanding and compliance of department processes, procedures and policies, this includes input on SOP creations.
• Assist in order allocation process and back-order management when needed.
• Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers, and other areas as needed.
• Aid upper management in analyzing data, troubleshooting problems

Job description

Lupin in Somerset, NJ is seeking a Business & Customer Operations Associate to support direct customer interactions, data pulls, and department research needs. The role will help drive efficiency, accuracy, and compliance across CS activities for all commercial products.

Based in Somerset, NJ, this position requires initiative and the ability to balance daily tasks with special projects while maintaining a customer-centric focus.