Customer Operations & Analytics Associate

Lupin Pharmaceuticals; Bridgewater Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Lupin Pharmaceuticals is seeking a proactive Business & Customer Operations Associate to join our Customer Operations team in Bridgewater, NJ. You will support order management, reporting, and compliance activities while driving continuous improvement in a fast-paced pharmaceutical environment.

The ideal candidate has a business degree, 1–3 years in pharma, strong Excel skills, and SAP experience. You will collaborate across Sales, Marketing, Supply Chain, Contracts, Pricing, and Customer

Qualifications

• Bachelor's degree in Business or a related field.
• 1–3 years of pharmaceutical industry experience preferred.
• Intermediate to advanced Microsoft Excel skills required.
• SAP experience highly preferred.
• Strong analytical and problem-solving abilities.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Self-starter with the ability to work independently.

Responsibilities

• Support departmental projects, reporting, and operational initiatives
• Analyze and report on key business and customer service metrics
• Manage customer order fulfillment activities and related processes
• Coordinate with third-party logistics (3PL) partners regarding shipments, deliveries, and issue resolution
• Assist with product allocation, inventory management, and back-order management
• Support controlled substance compliance requirements and departmental procedures
• Contribute to SOP development and process improvement initiatives
• Respond to customer inquiries and ensure timely resolution of issues
• Collaborate with Sales, Marketing, Contracts, Pricing, Supply Chain, and other cross-functional teams
• Participate in special projects and continuous improvement initiatives

Skills

Analytical thinking

Communication skills

Multi-tasking

Problem-solving

Time management

Education

Bachelor's degree in Business or related field

Tools

SAP

Excel

Job description

Lupin Pharmaceuticals is seeking a proactive Business & Customer Operations Associate to join our Customer Operations team in Bridgewater, NJ. You will support order management, reporting, and compliance activities while driving continuous improvement in a fast-paced pharmaceutical environment.

The ideal candidate has a business degree, 1–3 years in pharma, strong Excel skills, and SAP experience. You will collaborate across Sales, Marketing, Supply Chain, Contracts, Pricing, and Customer