Operations & Culture Lead — Park Hospitality

Urban Air Adventure Parks; Waco (TX); On-site; USD 40,000 - 65,000; Full time

Job summary

Urban Air Adventure Park in Texas seeks an energetic, hands-on Manager to lead daily operations, staff supervision, and guest experience. You will drive service excellence, training, scheduling, and adherence to standards while inspiring a culture of activating awesome.

Responsibilities include staffing, coaching, inventory, and ensuring safety, cleanliness, and high productivity. Weekend/evening availability and strong communication are essential.

Qualifications

• Experience in hospitality is preferred (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• 1+ year supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability in developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Skills

Hospitality experience

Supervisory experience

Excellent communication

Brand ambassador

Team development

Professional grooming

Customer interaction

Weekend availability

CPR/First Aid

Tools

Microsoft Office

Job description

Urban Air Adventure Park in Texas seeks an energetic, hands-on Manager to lead daily operations, staff supervision, and guest experience. You will drive service excellence, training, scheduling, and adherence to standards while inspiring a culture of activating awesome.

Responsibilities include staffing, coaching, inventory, and ensuring safety, cleanliness, and high productivity. Weekend/evening availability and strong communication are essential.