Operations & Culture Lead — Drive Process, People & Growth

Mallard Agency; Southlake (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

3 weeks PTO, plus all holidays and your birthday off

Medical, dental, and vision coverage

401(k) plan

Annual team retreat

Monthly team outings and quarterly team-building events

Job summary

A creative marketing agency in Southlake is seeking an Operations Manager to oversee project management, finance administration, and office management. The ideal candidate has over 5 years of relevant experience and a Bachelor’s degree. This fully on-site role emphasizes organizational skills and initiative, ensuring the agency's operational success. Responsibilities include managing project timelines, financial records, and HR processes, while contributing to team culture through events and retreats. Competitive benefits include 401(k), medical coverage, and bonus opportunities.

Qualifications

• 5+ years of relevant experience.
• Exceptional organizational and communication skills.
• Strong initiative and ownership mindset.

Responsibilities

• Build and manage project timelines, deliverables, and budgets.
• Process and track all invoices, payments, and expenses.
• Manage employee onboarding and offboarding.
• Maintain a clean, organized, and well‑functioning studio environment.
• Identify operational bottlenecks and propose improvements.

Skills

Organizational skills

Communication skills

Problem-solving

Initiative

Emotional intelligence

Education

Bachelor’s degree in a relevant field

Tools

Asana

Google Workspace

Excel

Quickbooks

Gusto

Slack

Generative AI Platforms

Job description

A creative marketing agency in Southlake is seeking an Operations Manager to oversee project management, finance administration, and office management. The ideal candidate has over 5 years of relevant experience and a Bachelor’s degree. This fully on-site role emphasizes organizational skills and initiative, ensuring the agency's operational success. Responsibilities include managing project timelines, financial records, and HR processes, while contributing to team culture through events and retreats. Competitive benefits include 401(k), medical coverage, and bonus opportunities.