Operations Coordinator: Scheduling, Payments & Customer Care

Esler Companies; King of Prussia (PA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Teammate Assistance Plan

Tuition Reimbursement

401k with 50% match

Paid Time Off

Company Paid Holidays

Paid Volunteer Time

Job summary

Esler Companies in King of Prussia, Pennsylvania is seeking an Operations Administrator to manage customer interactions, schedule window and door measurements, and process payments. The role entails handling approximately 40 calls daily, reporting activities, and ensuring timely processing of contracts and payments. Ideal candidates should possess strong customer service skills, excellent communication abilities, and proficiency in Microsoft Excel and Outlook. Benefits include medical, dental, and vision insurance as well as a 401k plan.

Qualifications

• Customer service experience is required.
• Experience with answering and directing phone calls.
• Ability to manage time effectively and stay organized.
• Excellent oral and written communication skills.
• High proficiency in Microsoft Excel and Outlook.
• Flexibility to adapt in a changing environment.

Responsibilities

• Answer inbound and outbound calls, approximately 40 calls a day.
• Maintain accurate and timely reporting of daily/weekly activities.
• Process contracts for new sales by uploading documents.
• Close out completed installations.
• Collect deposits and final payments.
• Schedule final measurements at time of sale.

Skills

Customer service experience

Time management

Organizational skills

Excellent oral communication skills

Excellent written communication skills

Proficiency in Microsoft Excel

Proficiency in Outlook

Adaptability

Job description

Esler Companies in King of Prussia, Pennsylvania is seeking an Operations Administrator to manage customer interactions, schedule window and door measurements, and process payments. The role entails handling approximately 40 calls daily, reporting activities, and ensuring timely processing of contracts and payments. Ideal candidates should possess strong customer service skills, excellent communication abilities, and proficiency in Microsoft Excel and Outlook. Benefits include medical, dental, and vision insurance as well as a 401k plan.