Operations Coordinator, PGS

Southern Nazarene University; Town of Bethany (NY); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Family health insurance plan

Long term disability

Dental insurance

Group life insurance

Retirement matching

Tuition remission

Vacation

Sick leave

Personal days

Holidays

Job summary

Southern Nazarene University is hiring a Front Desk and Operations Assistant to provide exceptional customer service and manage the reception for the Professional and Graduate Studies division. This role involves directing inquiries, generating student IDs, and assisting with administrative tasks.

The ideal candidate should have strong communication skills, experience in a fast-paced work environment, and a commitment to the university's Christian mission. Benefits include health insurance, retirement matching, and vacation.

Qualifications

• Minimum of two years of related work experience and/or relevant training.
• Ability to prioritize multiple demands in a fast-paced work environment.
• Typing, spelling, and data entry competency.

Responsibilities

• Operate the front desk of PGS to receive visitors.
• Manage the phone for PGS’s switchboard.
• Assist with in-person events held for PGS.
• Generate Student ID cards for incoming students.

Skills

Customer service

Verbal communication

Written communication

Data entry

Spanish fluency

Education

High school graduate

Some college coursework

Tools

Various computer software applications

Job description

Work Schedule

Monday through Friday 8:00 am to 5:00 pm

Job Summary

As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant delivers exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.

Responsibilities

• Operate the front desk of PGS to receive visitors
• Manage the phone for PGS’s switchboard
• Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNU
• Function as the lead Slingshot liaison, assisting students with textbook troubleshooting
• Generate Student ID cards for incoming students
• Assist with in-person events held for PGS
• Serve as the first point of contact for Army+Sophia service
• Assist the VPAA and AVP of PGS in managing invoicing and payment requests
• Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing
• Work under pressure and meet deadlines with a high degree of professionalism
• Maintain positive interpersonal relationships
• Work independently
• Operate office equipment
• Provide excellent customer service
• Complete additional duties as assigned

Required Qualifications

Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community.

As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.

• High school graduate
• Minimum of two years of related work experience and/or relevant training
• Possess strong verbal and written communication skills
• Ability to prioritize multiple demands in a fast-paced work environment
• Typing, spelling, and data entry competency
• Experience with various computer software applications
• Fluency in written and verbal communication in Spanish

Preferred Qualifications

• Some college coursework
• Experience in higher education

Benefits

• Family health insurance plan (shared cost)
• Long term disability
• Dental insurance
• Group life insurance
• Retirement matching
• Tuition remission
• Vacation
• Sick leave
• Personal days
• Holidays