Operations Coordinator, PGS

Southern Nazarene University; Bethany (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Family health insurance

Long-term disability

Dental insurance

Group life insurance

Retirement matching

Tuition remission

Vacation

Sick leave

Personal days

Holidays

Job summary

Southern Nazarene University seeks a Front Desk and Operations Assistant for the Professional and Graduate Studies division. You will manage the reception desk, direct switchboard inquiries, and generate student IDs, serving as a key liaison for Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services.

You will provide administrative support to PGS leadership and assist with events, invoicing, and applications.

Qualifications

• Strong verbal and written communication skills are required.
• Typing, spelling, and data entry competency are essential.
• Fluency in written and verbal Spanish is required.
• Experience with various computer software applications.

Responsibilities

• Operate the front desk to receive visitors and direct inquiries.
• Manage the PGS switchboard and field calls.
• Support Camino Bilingual at SNU and Slingshot textbook liaison tasks.
• Generate Student ID cards for new students.
• Assist with events, invoicing, and application processing for PGS.

Skills

Verbal & written communication

Typing & data entry

Spanish fluency

Customer service

Office software proficiency

Education

High school graduate

Some college coursework

Higher education experience

Tools

Computer software applications

Job description

WORK SCHEDULE

Monday through Friday 8:00 am to 5:00 pm

JOB SUMMARY

As the first point of contact for the Professional and Graduate Studies (PGS) division, the Front Desk and Operations Assistant deliver exceptional customer service by managing the reception desk, directing switchboard inquiries, and generating student IDs. This versatile role serves as a key liaison for institutional programs, including Camino Bilingual at SNU, Slingshot textbooks, and Army+Sophia services while providing vital administrative support to PGS leadership and the Operations Specialist through event assistance, invoicing, and application processing. The ideal candidate thrives under pressure, works independently to meet tight deadlines, and maintains highly professional, positive relationships with students, visitors, and staff.

RESPONSIBILITIES

Essential Functions

• Operate the front desk of PGS to receive visitors
• Manage the phone for PGS’s switchboard
• Serve as the first point of contact and support for inquiries related to the Camino Bilingual at SNU
• Function as the lead Slingshot liaison, assisting students with textbook troubleshooting
• Generate Student ID cards for incoming students
• Assist with in-person events held for PGS
• Serve as the first point of contact for Army+Sophia service
• Assist the VPAA and AVP of PGS in managing invoicing and payment requests
• Assist the Operations Specialist with documentation of supplemental items, leads, applications, file review, and processing
• Work under pressure and meet deadlines with a high degree of professionalism
• Maintain positive interpersonal relationships
• Work independently
• Operate office equipment
• Provide excellent customer service
• Complete additional duties as assigned

Required Qualifications

• Southern Nazarene University is an expression of the Church of the Nazarene. According to SNU policy, all faculty and staff must profess faith in Jesus Christ, possess a strong personal Christian commitment, and be committed to the SNU mission to make Christlike disciples through higher education in a Christ-centered community. As an institution of the Church of the Nazarene, applicants must understand and embrace the biblical principle that all people are created in the image of God and should be treated with dignity and respect, including a belief in equal opportunity to work, contribute, and flourish without discrimination.
• High school graduate
• Minimum of two years of related work experience and/or relevant training
• Possess strong verbal and written communication skills
• Ability to prioritize multiple demands in a fast-paced work environment
• Typing, spelling, and data entry competency
• Experience with various computer software applications
• Fluency in written and verbal communication in Spanish

Preferred Qualifications

• Some college coursework
• Experience in higher education

Supervision Received

Receives supervision and work assignments from the designated supervisor, although other staff members in the unit may provide work direction.

Supervision Exercised

None.

Benefits

• Generous benefit structure including family health insurance plan (shared cost), long term disability, dental insurance, group life insurance, retirement matching, tuition remission, vacation, sick leave, personal days, and holidays.