Operations Coordinator & Office Administrator

Servpro Industries, Inc.; Boca Raton, Northern (FL, KY); Hybrid; USD 40,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator to keep daily operations running smoothly and support field teams, customers, and management.

The role requires strong organizational skills and the ability to multitask in a fast-paced service environment, fostering efficient office workflows and accurate record-keeping.

Qualifications

• 1+ years of office experience in a service business (restoration, HVAC, plumbing, etc.).
• Strong organizational skills with excellent attention to detail.
• Professional phone and email communication skills.
• Ability to multitask and thrive in a fast-paced, deadline-driven environment.
• Proficiency with office software (Microsoft Office / Google Workspace).
• Experience with scheduling, invoicing, or CRM/job management systems preferred.

Responsibilities

• Answer incoming calls; provide professional, customer-focused communication.
• Schedule jobs, coordinate crews, and manage calendars.
• Create, process, and track work orders, invoices, and documentation.
• Communicate with customers, vendors, subcontractors, and internal teams.
• Support billing, collections, and insurance or service documentation (where applicable).
• Maintain accurate records in CRM, job management, and accounting systems.
• Assist management with reporting, follow-ups, and administrative tasks.
• Ensure office processes stay organized, compliant, and efficient.

Skills

Office experience

Organizational skills

Professional phone & email

Multitasking in fast-paced env

Office software proficiency

Scheduling / invoicing / CRM

Education

Experience in service business

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Office Administrator / Operations Coordinator

Residential & Commercial Service Industry

About the Role

SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management.

The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.

Key Responsibilities

• Answer incoming calls; provide professional, customer-focused communication
• Schedule jobs, coordinate crews, and manage calendars
• Create, process, and track work orders, invoices, and documentation
• Communicate with customers, vendors, subcontractors, and internal teams
• Support billing, collections, and insurance or service documentation (where applicable)
• Maintain accurate records in CRM, job management, and accounting systems
• Assist management with reporting, follow-ups, and administrative tasks
• Ensure office processes stay organized, compliant, and efficient

Required Experience & Qualifications

• 1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
• Strong organizational skills with excellent attention to detail
• Professional phone and email communication skills
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Proficiency with office software (Microsoft Office / Google Workspace)
• Experience with scheduling, invoicing, or CRM/job management systems preferred

Preferred (Not Required)

• Experience with insurance-related work, service billing, or job costing
• Familiarity with Xactimate
• Understanding of emergency or after-hours service operations

What We Offer

• Competitive pay based on experience
• Stable, full-time position with growth potential
• Supportive team environment
• Opportunity to be a key part of a growing company