Admin & Customer Service Coordinator: Scheduling & Projects

IICRC; Boca Raton, Northern (FL, KY); Hybrid; USD 47,000 - 50,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Annual bonus

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

ServiceMaster Clean of Fraser Valley in Boca Raton, FL is seeking an Administrative & Customer Service Coordinator to support daily operations on-site. The role focuses on exceptional client communication, efficient scheduling, and proactive project coordination.

You will assist with sales follow-ups, lead responses, and maintaining accurate project files, while coordinating between customers, technicians, and managers. On-site, full-time with growth opportunities and competitive benefits.

Qualifications

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (customer-first attitude).

Responsibilities

• Be the welcoming first point of contact for clients—answer calls, explain services, and set a professional, positive tone.
• Coordinate technician schedules to ensure on-time service and manage project updates in internal systems.
• Follow up with leads, respond to proposals, and help move opportunities to close.
• Prepare and send proposals; maintain accurate project files and ensure clear communication among customers, technicians, and managers.

Skills

Excellent communication

Tech-savvy

Multitasking

Attention to detail

Customer service

Organization

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Administrative & Customer Service Coordinator

Boca Raton, FL | Full-Time | On-Site
$47,000–$50,000 base + commission + annual bonus

Do you thrive in a fast-paced environment, love helping people, and take pride in keeping things running smoothly?

We’re looking for a proactive, detail-driven Administrative & Customer Service Coordinator to be the backbone of our operations. If you’re a strong communicator, multitasker, and natural problem-solver, this role is for you.

What You’ll Do

Customer Service Excellence

• Be the welcoming first point of contact for clients—answer calls, explain services, and set the tone with a professional, positive experience.
  
  

Scheduling & Dispatch

• Coordinate technician schedules to ensure on-time service.
• Manage project updates through internal systems to keep everything on track.

Sales & Lead Support

• Follow up with leads, respond to proposal requests, and help move opportunities to close.
• Track sales activity and support the sales team with timely updates.

Project Coordination

• Prepare and send proposals.
• Maintain accurate project files and documentation.
• Communicate clearly between customers, technicians, and managers to keep projects moving.
  
  

What You Bring

• Excellent communication—confident, professional, and personable.
• Tech-savvy and organized, with a knack for managing details.
• Ability to multitask and stay calm under pressure.
• Strong attention to detail—nothing slips through the cracks.
• Experience in restoration, construction, or service industries is a plus (but a positive, customer-first attitude is non-negotiable).
  
  

What You’ll Get

• Compensation: $47,000–$50,000 base (DOE) + commissions + annual bonus
• Benefits: Health, dental, and vision insurance + 401(k) with company match
• Paid Time Off: PTO + company holidays
• Growth: Ongoing training in technical skills, leadership development, and career advancement opportunities

About Us

We’re a locally owned business and a proud part of the nation’s leading restoration franchise. That means you’ll get the supportive, small-team feel of a team business—backed by the resources, training, and reputation of a national brand.

We work hard, celebrate wins, and support each other every step of the way. If you need constant reminders to stay organized, energized, or customer-focused—this isn’t the role for you.

But if you’re excited to make a difference every single day, we’d love to meet you.

Apply today and join a team that restores more than properties—we restore peace of mind.