Office Administrator Operations Coordinator

SERVPRO of South Palm Beach; Boca Raton (FL); On-site; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A restoration and services company located in Boca Raton, Florida, is seeking an experienced Office Administrator / Operations Coordinator. The role involves managing daily operations, scheduling jobs, and providing excellent customer communication. The ideal candidate has a strong background in the service industry, with at least 1 year of office experience, and is proficient with office software. This position offers competitive pay, full-time stability, and growth potential in a supportive team environment.

Qualifications

• 1+ years of office experience in a service business.
• Proficiency with office software.
• Experience with scheduling, invoicing, or CRM preferred.

Responsibilities

• Answer incoming calls and provide customer communication.
• Schedule jobs and manage calendars.
• Create and process work orders and invoices.
• Maintain accurate records in CRM and accounting systems.

Skills

Strong organizational skills

Professional phone and email communication

Ability to multitask

Attention to detail

Tools

Microsoft Office

Google Workspace

CRM/job management systems

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Office Administrator / Operations Coordinator

Residential & Commercial Service Industry

About the Role

SERVPRO of South Palm Beach is seeking an experienced Office Administrator / Operations Coordinator with a background in the residential or commercial services industry (restoration, plumbing, HVAC, roofing, electrical, or similar). This role is critical to keeping daily operations running smoothly and supporting field teams, customers, and management.

The ideal candidate understands the fast-paced nature of service-based businesses, is highly organized, and can confidently manage multiple priorities at once.

Key Responsibilities

• Answer incoming calls; provide professional, customer-focused communication
• Schedule jobs, coordinate crews, and manage calendars
• Create, process, and track work orders, invoices, and documentation
• Communicate with customers, vendors, subcontractors, and internal teams
• Support billing, collections, and insurance or service documentation (where applicable)
• Maintain accurate records in CRM, job management, and accounting systems
• Assist management with reporting, follow-ups, and administrative tasks
• Ensure office processes stay organized, compliant, and efficient

Required Experience & Qualifications

• 1+ years of office experience in a service business (restoration, HVAC, plumbing, roofing, electrical, etc.)
• Strong organizational skills with excellent attention to detail
• Professional phone and email communication skills
• Ability to multitask and thrive in a fast-paced, deadline-driven environment
• Proficiency with office software (Microsoft Office / Google Workspace)
• Experience with scheduling, invoicing, or CRM/job management systems preferred

Preferred (Not Required)

• Experience with insurance-related work, service billing, or job costing
• Familiarity with Xactimate
• Understanding of emergency or after-hours service operations

What We Offer

• Competitive pay based on experience
• Stable, full-time position with growth potential
• Supportive team environment
• Opportunity to be a key part of a growing company

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.