Operations Coordinator - New York

Richemont; New York (NY); On-site; Full time

Job summary

A leading luxury goods company, Richemont, is seeking an Operations Coordinator for its Piaget brand in New York. This role is vital for supporting the operations function across the Americas, including managing orders, responding to inquiries, and ensuring efficient communication between various teams. The ideal candidate will possess operational experience, proficiency in SAP and Excel, and familiarity with luxury retail, contributing to a dynamic team dedicated to excellence.

Benefits

Medical, dental, and vision programs

401(k) with employer match

Paid time off

Wellness reimbursement benefit

Qualifications

• Minimum 2 years in Operations or comparable experience.
• Knowledge of Luxury Watch or Jewelry industry a plus.
• Experience working with luxury Department Stores a plus.

Responsibilities

• Manage all aspects of order execution for multiple product categories.
• Provide SAP Key User support and troubleshoot system issues.
• Coordinate with Logistics, Finance, and cross-functional teams.

Skills

SAP

Excel

Customer Service

Problem Solving

Cross-functional Communication

Education

Bachelor's Degree

Job description

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Operations Coordinator

Piaget | New York

Reports to: Sr. Manager Operations

Role Overview

Since its foundation in 1874, PIAGET has been cultivating a spirit of luxury while emphasizing creativity, attention to detail and fully integrated watchmaking and jewelry expertise. Originally specialized in the design and production of watch movements, the Manufacture expanded the scope of its expertise in the 1960s with the launch of astonishing jewelry watches, followed by innovative jewelry collections. PIAGET manufactures its luxury watches and jewelry in La Côte-aux-Fées and Plan-les-Ouates, Switzerland.

The Operations Coordinator is responsible for providing operational support to the PIAGET Operations function for the Americas including US, Canada, and LATAM. This includes fielding a high volume of inquiries; primarily responding to needs from our wholesale network as well as our internal boutiques.

Responsibilities

Key Responsibility # 1: Sales Administration & Customer Service

• Manage all aspects of order execution for multiple product categories: watches, jewellery, and accessories. Assist with order entry, confirmation, allocation, tracking.
• Respond to high volume of inquiries regarding product, price, availability and delivery of products
• Daily processing of Open Orders including liaising cross-functionally with Logistics, Finance, and HQ Supply Chain teams to ensure stock needs are met and orders are released and shipped
• Daily monitoring of Open Purchase Orders (incoming stock)
• Execute sales-related transactions in SAP including but not limited to order entry, markdowns, credit/debit memos, returns, stock balances
• Manage all aspects of Staff Sale minimum 2x per year
• Assist with consignment reconciliation as necessary

Key Responsibility # 2: Systems Management

• Must be systems savvy with an ability to problem solve and troubleshoot
• Provide SAP Key User support
• Act as key user for MDM (Master Data Management)
• Partner with IT/Systems support on a regular basis to clear red lights/system blocks in SAP
• Manage EDI for National Accounts

Key Responsibility # 3: Cross-functional Communication

• Will be a primary contact for cross-functional teams including:
• Logistics teams in US, Canada, Latin America, and Switzerland: Outbound/Inbound, Inventory Control, Returns/QC, Import/Export, and Transportation
• Finance & Credit dept to release orders
• HQ in Switzerland: Supply Chain, Operations, After-Sales Service

Qualifications

• Minimum 2 years in Operations or comparable experience
• Knowledge of Luxury Watch or Jewelry industry a plus
• Experience working with luxury Department Stores a plus (Saks, Neiman’s)

TECHNICAL SKILLS/ABILITIES

• Full command of SAP a must; including Sales side and Purchasing side
• Proficiency in Excel including pivot tables, v-lookup, sum ifs
• Knowledge of Excel Analysis and/or Power BI a plus
• Excellent verbal and written communication skills
• Must be able to quickly familiarize with brand history and key product offerings

PERSONAL SKILLS

• Highly self-motivated; ability to work with minimal supervision
• Problem-solver, solutions-driven, resourceful
• Strong sense of urgency, follow-through, ownership
• Team player, flexible mindset, highly adaptable to change as dictated by the business
• Expected to interact at all levels of the organization. Strong interpersonal and communication skills are essential as is a poised and professional manner

EDUCATION

• Bachelor’s Degree

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer – United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range:$31 - $35

Salary will be determined based on relevant skills and experience.