Systems Operations Project Manager V

Ursus; New York (NY); On-site; Full time

Job summary

A leading company is seeking a Systems Operations Project Manager V to oversee operations that impact various partners within the Global Operations Team. This role involves coordinating technical activities, managing projects from launch to implementation, and ensuring thorough documentation of processes. The ideal candidate will have significant experience in tech operations, strong communication skills, and a proven ability to mentor team members. The position allows for maximum efficiency in production processes and a collaborative working environment.

Benefits

Medical benefits

Dental benefits

Vision benefits

401K benefits with company matching

Qualifications

• 8+ years of experience in operations for a tech company, consulting, or similar roles.
• Strong ability to work independently and manage time effectively.
• Experience with designing and implementing scaled review workflows.

Responsibilities

• Coordinate projects and make detailed plans to accomplish goals.
• Author and maintain technical documentation for system tools.
• Identify opportunities to streamline and optimize existing processes.

Skills

Leadership

Communication

Problem Solving

Attention to Detail

Interpersonal Skills

Education

Bachelor's degree in business administration or related field

PMI or PMP certification

Tools

SQL

Google Suite

Visio

Lucid Charts

Programming languages like Python, C++, or JavaScript

Job description

JOB TITLE: Systems Operations Project Manager V
LOCATION: Onsite in Menlo Park, New York City, or Seattle
DURATION: 6 months
PAY RANGE: $100-110/hour
TOP 3 SKILLS:

• 8+ years of experience in operations for a tech company, consulting, operations, or similar roles
• Strong knowledge of production processes, quality control, costs, and other techniques for maximizing efficiency and effectiveness in launch and production
• Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.

COMPANY:
Our client is a Fortune 500 multi-national technology company headquartered in Menlo Park, CA.

GO Systems is responsible for the tooling and system needs impacting numerous operational partners within the Global Operations Team. We are seeking a seasoned Systems Project Manager with experience working directly with engineers building and launching software products 0 to 1, managing front-end and back-end software and database requirements, and collaborating with diverse stakeholders or cross-functional partners. A strong candidate will have experience with designing and implementing scaled review workflows (e.g. content review), and networked tooling systems.

Responsibilities:

• Coordinate projects, making detailed plans to accomplish goals and directing the launch, testing, implementation, or iteration of technical activities in support of tooling, systems, and operations.
• Present and explain proposals, reports and findings to clients.
• Authoring and maintaining technical documentation for system tools, including troubleshooting procedures.
• Work with Systems Program Managers (SPM) across multiple programs to support the needs of the business.
• Identify opportunities in existing processes to streamline, optimize, and standardize processes
• Assist with the development of standards, and apply these to track, monitor, report, resolve, or escalate issues.
• Effectively managing, developing, and training the larger team on new processes.
• Ensuring that all processes used by the global team are thoroughly documented and regularly improved.
• Conducting, analyzing, and sharing results from service and operation performance reviews.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Systematically interprets user problems and identifies solutions and possible side effects.
• Consult or negotiate with clients to prepare project specifications.

Minimum Qualifications:

• 8+ years of experience in operations for a tech company, consulting, operations or similar roles
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
• Strong ability to work independently and manage one’s time.
• Strong leadership and mentoring skills necessary to provide support and constructive feedback
• Strong knowledge of production processes, quality control, costs and other techniques for maximizing efficiency and effectiveness in launch and production
• Strong knowledge of business and management principles involved in strategic planning, resource allocation, and the software development lifecycle
• Strong ability to take both a narrow focused view and a high level systems view to understand and articulate implications of small changes to overall systems, and vice versa
• Strong ability to interpret and translate operational requirements into technical needs
• Strong knowledge of computer software, such as SQL, Google Suite (Google Docs, Sheets, Slides, etc), Visio, Lucid Charts, etc.
• Some knowledge of programming languages, such as Python, C++, or JavaScript, strongly preferred

Education/Experience:

• Bachelor's degree in business administration or a related field.
• PMI or PMP certification preferred.

BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.

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