Branch Operations Coordinator

New York Community Bancorp; New York (NY); On-site; Full time

Job summary

An established industry player is seeking a Branch Supervisor to oversee daily operations and staff development across multiple branches. This role involves ensuring compliance with banking regulations, managing staff performance, and promoting excellent customer service. The ideal candidate will possess strong management and organizational skills, along with a deep understanding of banking policies and procedures. Join a team dedicated to community service and excellence, where your leadership will help shape the future of banking in the region. If you are passionate about fostering a collaborative environment and driving sales initiatives, this opportunity is perfect for you.

Benefits

Sign-On Award

Employee referral program

Career development opportunities

Qualifications

• 3-5 years of related work experience required.
• Extensive knowledge of banking policies and compliance needed.

Responsibilities

• Supervise daily branch operations and staff training.
• Ensure compliance with banking regulations and policies.
• Manage customer service levels and resolve complex issues.

Skills

Regulatory compliance knowledge

Customer service skills

Management skills

Organizational skills

Mathematical skills

Verbal communication skills

Written communication skills

Interpersonal communication skills

Staff supervision

Education

High school diploma or equivalent

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

$1,000 Sign-On Award eligible to qualified EXTERNAL candidates who have been presented with an offer of employment. Active NYCB employees are not eligible for this payment. Sign-On Award is payable following the completion of 6 months of employment with NYCB. Monetary awards of this nature are treated as supplemental income and taxed accordingly.

JOB SUMMARY

Supervises all daily Branch operations of the branches that are assigned to them by the Regional Management Team. Responsible for administration of all Branch procedures in accordance with the guidelines and objectives set by the Bank. Implements sales practices for the purpose of increased internal sales and excellent service quality, promotes cross-selling and referrals by entire staff. Manages Branch staff by way of staff development, coaching, disciplinary and promotional actions, and annual evaluations. In the absence of the Branch Manager, assumes full control and responsibility for entire Branch operations.

Salary Range: $19.28 - $33.58

ESSENTIAL FUNCTIONS

• Travels between assigned branches as needed by the Regional Management Team.
• Oversees all Branch operations and ensures the Branch is operating in compliance with federal and state banking requirements, and all organizational policy and procedures.
• Responsible to oversee the daily activities of all employees (BOCs and FSAs) assigned to the Branch.
• Delegates daily work, addresses disciplinary matters and policy violations, conducts training for Branch personnel, and resolves employee grievances or conflicts.
• Prepares and delivers disciplinary warnings, and performance reviews (including annual evaluations).
• Works with the Branch Manager and the Regional Management Team to identify employees for promotional opportunities.
• Works with the Branch Manager to create, implement, and present staff development activities to enhance skills of Branch personnel.
• Creates weekly work schedules for Branch employees, and ensures compliance with all timekeeping procedures.
• Initiates job requisitions with appropriate approval, sources, interviews, and recommends individuals for hire, in accordance with Bank guidelines. Sources and attends local job fairs in accordance with Bank guidelines.
• Monitors daily Branch activity through different reports available on the Bank's systems. Monitors and reviews the security procedures and controls access to the vault. Performs Branch security procedures at opening and closing.
• Supervises and/or performs Branch self-audits and reports, including Monthly Report of Proof.
• Maintains branch appearance and manages branch records and files.
• Exercises discretion to authorize transactions, approve new account openings, wire transfers and fee refunds. Provides supervisor overrides, approvals and other authorizations as delegated per Bank policy.
• Implements, monitors, and motivates Branch staff with respect to sales and service initiatives in order to generate new relationships, deepen existing customer relationships and achieve assigned production goals. May also be required to perform outside business calls, and follow up on selected sales leads.
• Manages branch customer service levels to meet Bank-wide expectations. Communicates with customers and resolves more complex problems, issues and complaints.
• Conducts daily and weekly operations, sales and service meetings and de-briefing sessions in accordance with Bank standards.

MAY ALSO BE REQUIRED TO:

• Supervise entire process of currency and coin shipments. Review and approve Currency Transaction Report(s).
• Supervise and handle adjustments, corrections, recoveries, reports, general ledger entries, ATM/Visa maintenance and claims, Deceased Depositor and Dormant accounts, forgery claims, overdraft recovery, fee reversals, Federal Reserve adjustment requests, Wire Transfers, stop payments, bank and certified checks, lost passbooks and checkbooks, etc.
• Coordinate and represent the Bank in various civic, community and CRA functions to further enhance its image and develop additional business; participate in meetings held by Regional Management, travel to seminars/workshops and to cover other Branches when necessary based on business needs.
• Verify and authorize all types of interest calculations, adjustments and early withdrawal penalties.
• Perform ATM settlements and handle ATM monitoring procedures to resolve first line ATM issues.
• Monitor changes and corrections to customer information in computer system and in the branch files.
• When staffing requires, assist customers with their banking needs including the opening of accounts and cross selling of bank products and services.
• Assign processing (under dual control) of mail items.
• Supervise and assist staff with the end of day procedures as needed and ensure branch and staff are in proof.
• Performs special projects, and additional duties and responsibilities, as needed.
• Where applicable and when performing the responsibilities of the job, employees are accountable to maintain Sarbanes-Oxley compliance and adhere to internal control policies and procedures.

REQUIREMENTS

EDUCATION AND EXPERIENCE

• High school diploma or equivalent, some college preferred
• Three to five years related work experience

KNOWLEDGE, SKILLS AND ABILITIES

• Extensive knowledge of regulatory and compliance requirements
• Extensive knowledge of Bank policies, procedures and products
• Strong organizational skills
• Excellent management, customer service and mathematical skills
• Excellent verbal, written and interpersonal communication skills
• Computer literate with proficiency in Microsoft Word and Microsoft Excel
• Ability to supervise, coach and motivate staff
• Ability to travel between assigned branches

NEW YORK COMMUNITY BANK, a Division of Flagstar Bank, N.A.

Based in Hicksville, NY, New York Community Bank, a Division of Flagstar Bank, N.A. (NYCB), services customers throughout Metro New York, New Jersey, Ohio, Arizona and Florida. NYCB serves customers through over 235 branches featuring a divisional structure: Queens County Savings Bank, Roslyn Savings Bank, Richmond County Savings Bank, Roosevelt Savings Bank and Atlantic Bank in New York; Garden State Community Bank in New Jersey; Ohio Savings Bank in Ohio; and AmTrust Bank in Florida and Arizona. With a longstanding reputation of strength, stability and service, NYCB is proud to be committed to the communities it serves.

To learn more about the NYCB visit us at www.MyNYCB.com .

Help recruit top talent for NYCB through the employee referral program. All NYCB employees are encouraged to submit referrals. Locate top talent right in the community where you live, work and play. Amazing individuals are all around! Be sure to let them know how they can become a part of the NYCB family.
NYCB is an equal opportunity employer that prohibits discrimination on the basis of race, color, age, sex, national origin, ethnicity, religion, marital status, disability, military status, veteran status, domestic violence victim status, gender identity or expression, sexual orientation, genetic information and any other classification protected by applicable federal, state, or local law or ordinance.
This policy against discrimination applies to all terms and conditions of employment including, but not limited to: recruitment and selection, and demotion, transfer, training and development, compensation, benefits, leaves of absence and termination. NYCB will consider reasonable accommodations for employees and applicants with disabilities, as well as accommodations that are necessary for an employee to practice their religious faith.

City

New York

About the company

New York Community Bancorp, Inc. is a bank headquartered in Westbury, New York, with 225 branches in New York, New Jersey, Ohio, Florida, and Arizona.