Operations Coordinator - Deliveries & Scheduling

Personalization Mall; New York, Northern (NY, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Personalization Mall is seeking an Operations team member to support daily facility operations, processing orders and meeting deadlines. The role requires strong organization, clear communication with the Telecenter, drivers, and leadership, and the ability to adapt to changing needs.

Daily duties include coordinating with drivers to ensure on-time deliveries, handling DLC confirmations by 7:00 PM, and assisting with routing in the absence of the Manager.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and ability to multitask.
• Basic computer proficiency.
• Experience with Microsoft Excel and Word is a plus.

Responsibilities

• Process daily orders and meet deadlines.
• Oversee the Operations area to ensure orders are processed accurately and in a timely manner.
• Answer incoming phone calls and route requests appropriately.
• Communicate clearly with the Telecenter regarding orders and operational needs.
• Communicate with drivers to ensure deliveries are completed on time.
• Monitor and ensure all required DLC confirmations are completed before 7:00 PM.
• Assist with routing deliveries to drivers in the absence of the Manager.
• Complete required daily reports for the Manager.
• Make operational decisions to ensure orders are processed and delivered within company standards.
• Assist in Inventory and Floral Design and adapt to changing operational needs.

Skills

Organizational skills

Multitasking

Communication

Basic computer literacy

Floral industry knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Personalization Mall is seeking an Operations team member to support daily facility operations, processing orders and meeting deadlines. The role requires strong organization, clear communication with the Telecenter, drivers, and leadership, and the ability to adapt to changing needs.

Daily duties include coordinating with drivers to ensure on-time deliveries, handling DLC confirmations by 7:00 PM, and assisting with routing in the absence of the Manager.