Delivery Operations Coordinator

1-800-Flowers.com; New York (NY); On-site; USD 22,000 - 28,000; Full time

Job summary

1-800-Flowers.com is seeking an Operations team member in New York to support daily facility operations, process orders, and meet deadlines. This role requires strong organization, multitasking, basic computer skills, and clear communication with the Telecenter, drivers, and leadership.

You will communicate with drivers to ensure on-time deliveries, confirm DLCs before 7 PM, and assist routing in the manager’s absence. Additional duties include inventory and floral design support as needed.

Qualifications

• High school diploma or equivalent required.
• Strong organizational and multitasking skills.
• Ability to multitask and work effectively under pressure.
• Good mathematical skills.
• Ability to understand and follow directions.
• Working knowledge of Microsoft Excel and Word.
• Bilingual ability is a plus, but not required.
• Floral or florist experience is a plus, but not required.

Responsibilities

• Process daily orders and ensure all required deadlines are met.
• Oversee the Operations area to ensure orders are processed accurately and in a timely manner.
• Answer incoming phone calls and respond to or route requests appropriately.
• Communicate clearly with the Telecenter regarding orders and operational needs.
• Communicate with drivers throughout the day to help ensure deliveries are completed on time.
• Monitor and ensure all required DLC confirmations are completed before 7:00 PM.
• Assist with routing deliveries to drivers in the absence of the Manager.
• Complete required daily reports for the Manager.
• Make operational decisions as needed to ensure orders are processed and delivered within company standards.
• Assist in other areas of the facility as needed, including Inventory and Floral Design.
• Maintain flexibility to support changing operational needs.

Skills

Strong organizational skills

Multitask under pressure

Good mathematical skills

Ability to receive directions

Bilingual ability (plus)

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

1-800-Flowers.com is seeking an Operations team member in New York to support daily facility operations, process orders, and meet deadlines. This role requires strong organization, multitasking, basic computer skills, and clear communication with the Telecenter, drivers, and leadership.

You will communicate with drivers to ensure on-time deliveries, confirm DLCs before 7 PM, and assist routing in the manager’s absence. Additional duties include inventory and floral design support as needed.