Operations Coordinator – Day Shift

Trenchless Today LLC.; Town of Clifton Park (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Company-paid health insurance

Dental and vision benefits

401(k) with company match

Paid Time Off

Job summary

Trenchless Today is hiring an organized Operations Coordinator for the afternoon/evening shift (9:30 AM–6:00 PM). You will help keep field operations moving, communicate with technicians and customers, and maintain schedules and project details.

This full-time role offers pay at $24–$28 per hour with company-paid health insurance, dental and vision benefits, a 401(k) match, paid time off and holidays, plus growth opportunities as the company expands.

Qualifications

• Two+ years coordinating people, schedules, customers, projects or priorities preferred.

Responsibilities

• Coordinate daily field operations and schedules; update technicians and customers.

Skills

Organizational skills

Communication

Tech-savvy

Problem-solving

Attention to detail

Multitasking

Customer service

Dependability

Teamwork

Work hours 9:30–6:00

ServiceTitan experience

Tools

ServiceTitan

Google Workspace

Job description

Operations Coordinator — Afternoon/Evening Shift 9:30 AM–6:00 PM | $24–$28/hr | Full Benefits | Career Growth

Are You the Person Who Keeps Everything Organized When Everyone Else Is Moving Fast?

Trenchless Today is growing, and we’re adding two Operations Coordinators to our team. We’re looking for organized, dependable people who are great communicators, comfortable with technology, and naturally good at keeping track of a lot of moving pieces. If you’ve worked in dispatch, scheduling, construction, field service, logistics, project coordination, property management, a busy service office, or another fast‑paced environment, your experience may translate very well to this position. You do not need experience in trenchless construction. We’ll teach you our industry and systems. What we can’t teach as easily is initiative, reliability, attention to detail, and the instinct to follow something through until it’s handled.

What Is an Operations Coordinator?

Think of this role as the control center for our field operations. Throughout the day, our technicians are traveling between projects, equipment is moving, schedules change, customers need updates, jobs progress, and unexpected situations come up. Your job is to help keep everyone connected and the operation moving. You’ll communicate with customers, support field technicians, update schedules, track project information, solve problems, and make sure important details don’t get missed. This is a great opportunity for someone who likes being busy, enjoys solving problems, and gets satisfaction from making things run smoothly.

A Typical Day Might Include:

• Checking the status of today’s active projects
• Communicating with technicians throughout the day
• Updating customers on arrival times or project progress
• Adjusting schedules when a project runs longer than expected
• Making sure technicians have the information they need for their next project
• Updating appointments, notes, project details, photos and documentation
• Following up when required information is missing
• Coordinating information between Operations, Sales and field teams
• Helping solve scheduling or customer issues as they come up
• Reviewing tomorrow’s projects and making sure crews are prepared
• Documenting anything the morning Operations team needs to know

You Could Be a Great Fit If…

• Notices when something doesn’t look right
• Keeps a running list and actually finishes it
• Follows up instead of assuming someone else handled it
• Can communicate professionally with both customers and field technicians
• Doesn’t get overwhelmed when priorities change
• Is comfortable asking questions and finding answers
• Learns new software quickly
• Takes pride in accurate work
• Likes solving problems
• Can respectfully remind people when something still needs to be completed
• Understands that good communication prevents bigger problems
• Wants a position where they can take on more responsibility over time

We’re Interested In

• Dispatching
• Scheduling
• Field service
• Construction administration
• Project coordination
• Logistics or transportation
• HVAC, plumbing, electrical or other skilled trades
• Property or facilities management
• Medical or high‑volume appointment scheduling
• Customer service in a fast‑paced environment
• Office management
• Service coordination
• Administrative roles involving multiple schedules, deadlines or field employees

Don’t have the exact title “Operations Coordinator” on your resume? That’s okay. If you’ve spent at least two years in a role where you had to coordinate people, schedules, customers, projects, appointments or constantly changing priorities, we’d still like to hear from you.

What You’ll Need

• Strong organizational skills
• Excellent written and verbal communication
• Confidence using computers and learning new software
• Good judgment and problem‑solving skills
• Strong attention to detail
• Ability to manage several priorities at the same time
• Professional customer service skills
• Dependable attendance
• Ability to work independently while also being part of a team
• Availability to consistently work 9:30 AM–6:00 PM
• Experience with ServiceTitan, Google Workspace or field‑service software is helpful, but not required.

Compensation & Benefits

We believe good Operations Coordinators are an important part of our company’s success. Our full‑time employees receive:

• Competitive hourly pay based on experience
• Company‑paid health insurance options
• Dental and vision benefits
• 401(k) with company match
• Paid Time Off
• Paid holidays
• Training and development
• Modern software and technology
• Opportunities for advancement as the company grows

Where Can This Position Lead?

We’re not hiring someone just to answer phones or enter information. We’re building an Operations Department that can support a growing multi‑location company. Someone who performs well in this position can develop into greater responsibility in areas such as: Operations Coordination → Senior/Lead Operations → Project Coordination → Operations Management. Growth isn’t automatic—it comes with performance, reliability and increased responsibility—but we want people who are interested in building a career with us.

About Trenchless Today

Trenchless Today specializes in innovative underground pipe rehabilitation and infrastructure solutions for residential, commercial, municipal and industrial customers. Instead of automatically excavating and replacing damaged underground piping, our teams use specialized technology and equipment to restore piping with significantly less disruption. Our Operations team is the connection between the customers we serve and the technicians completing that work in the field.

This Probably Isn’t the Right Position If…

You prefer a job where every day follows the exact same routine. Our projects are happening in the real world. Weather changes. Projects run long. Customers call. Technicians need information. Schedules change. We have processes and systems to keep everything organized, but Operations requires someone who can think, communicate and adjust when circumstances change. If that sounds stressful, this may not be the right fit. If that sounds interesting, we’d like to meet you.

Come Grow With Us

Trenchless Today is continuing to grow, and we’re looking for people who want to grow with us. If you’re organized, dependable, comfortable taking responsibility and enjoy being the person who helps keep everything moving, you don’t need to know trenchless technology. Bring us the organization, communication, reliability and initiative—we’ll teach you the rest.